L Kihara

Managed workforce and attendance management systems for 2000+ staff, including biometric registrations and compliant employee record maintenance. Generated KPI/compliance/financial reports and processed HMC timesheets and contractor invoices with 100% accuracy.

Coordinated day-to-day security operations and supported staff and visitor safety across multiple operational areas. Responded to incidents, performed risk assessments, and trained security personnel to improve compliance and incident prevention.

Developed and implemented administrative training programs, onboarding curricula, and assessment reports. Created a security training manual and used Power BI and Excel to analyze workforce trends and produce actionable reporting.

Coordinated daily security operations for 260+ personnel, including shift scheduling, compliance monitoring, and operational reporting. Supported JCI accreditation activities and managed attendance tracking using Biotime and TimeTec while producing operational and compliance reports.

Automated administrative and document management processes using macros, improving workflow efficiency and reducing manual processing time. Supported security operations by training staff, managing safe access requests, maintaining contractor access records, and reporting incident and KPI performance via EIRS.

Processed client documentation and service requests and used AIMS systems to process insurance issuance and security certificates for cross-border travel. Also contributed to digital marketing efforts, developing social media campaigns that increased online sales and engagement.

Earned a Bachelor of Arts in Mass Media and Communication with a major in Public Relations. Completed the program at Mount Kenya University in Thika, Kenya.

Completed an Advanced Diploma in Public Relations with minors in Front Office Management and Customer Care at Graffins Colege in Nairobi, Kenya.