Open to opportunities

Araceli Araya

@araceliaraya

Message

I’m a hospitality manager who improves guest experience through calm, organized operations.

Albania

Message

What I'm looking for

I’m looking for a hospitality role where I can lead day-to-day operations, coach a team, and deliver exceptional guest service—backed by strong standards for cleanliness, safety, and smooth front-desk execution.

I’m a hospitality professional with experience across front desk, operations, and team leadership in London. In roles including Hostel Manager and Assistant General Manager, I managed daily guest flow, handled complaints, and kept service running smoothly by coordinating staff and resolving issues quickly.

I bring strong operational discipline: recruiting, training, and scheduling front desk and housekeeping staff; maintaining cleanliness and safety standards; and overseeing opening/closing routines, cashing up, bank deposits, and stock replenishment. I’m also comfortable with administrative work like data entry, weekly supply ordering, stock control, and daily sales or expenses reports.

Experience

Work history, roles, and key accomplishments

Hostel Manager

St Christopher’s Inn

Nov 2022 - Nov 2023 (1 year)

Managed reception operations including check-ins, check-outs, and customer service issues/complaints. Recruited, trained, and scheduled front desk and housekeeping staff while coordinating maintenance and repairs to maintain cleanliness and safety.

Customer Service Complaint Handling Staff Recruitment Staff Training Scheduling Maintenance Coordination Safety Compliance Teamwork Problem Solving Time Management

Assistant General Manager

Ruby Blue Club

May 2021 - Jan 2022 (8 months)

Supported daily operational functions to ensure shifts ran smoothly. Handled customer complaints, recruited and oversaw staff, and managed a team of 30 employees.

Hospitality Operations Customer Service Complaint Resolution Staff Recruitment Team Oversight Team Management Scheduling Administrative Support Teamwork Problem Solving Time Management

Hospitality Assistant

Bartlett and Mitchell

Feb 2020 - Sep 2020 (7 months)

Provided daily operational support and handled administrative tasks including data entry for weekly stock control and daily cash float/expenses reporting. Managed phone and email enquiries, arranged appointments, booked meeting rooms and conference facilities, and supported meeting food and beverage service while maintaining food hygiene standards.

Administrative Support Data Entry Stock Control Cash Handling Expense Reporting Appointment Coordination Booking Meetings Food Service Food Hygiene Customer Service Teamwork Problem Solving Time Management

Bartender

Le Fez Club

Dec 2019 - Aug 2020 (8 months)

Completed opening and closing duties including cleaning, sanitising, and bar replenishment. Prepared classic cocktails, maintained knowledge of bar and menu items for recommendations, and managed bar stock replenishment as needed.

Bar Service Sanitising Cocktail Preparation Recommendations stock replenishment Teamwork Problem Solving Time Management

Bar Supervisor / Duty Manager

Rileys Sport Bar Haymarket

Sep 2018 - Jan 2020 (1 year 4 months)

Supported daily operational functions and handled administrative reporting including daily/weekly sales and daily float/expenses reports. Supervised a team of 15 employees, managed venue opening/closing, cashing up, bank deposits, and bar stock, and performed occasional reception tasks including calls, bookings, and social media management.