I'm currently a Post Acute Navigator at Wellstar Health System, helping patients secure post-acute discharge services by locating vendors, coordinating transfers, documenting arrangements, and partnering with Care Coordinators.
Across more than 15 years with Wellstar, I've processed home health referrals, assessed eligibility and homecare requirements, scheduled home medical equipment deliveries, resolved weekend homecare needs, and prepared and submitted billing claims. I've also coded home medical equipment claims using HCPC and ICD-9 codes, posted payments, corrected account errors, and resubmitted claims to insurers.
My insurance background spans more than 20 years in disability, credit disability, life insurance, managed care, and medical claims. At Lincoln Financial, Travelers Insurance Company, Promina Health Systems, Assurant Group, and the Board of Pensions Presbyterian Church USA, I assessed medical criteria, interpreted policies, adjudicated claims, issued payments, and communicated decisions clearly to policyholders and partners.
I'm known for objective judgment, autonomous decision-making, organized follow-through, and dedicated customer service in fast-paced healthcare environments.
