Rachael Jensen

Provide pre-operative and post-anesthesia nursing care for outpatient surgical patients, ensuring safe same-day procedures and accurate EMR documentation to support continuity of care.

Managed care for telemetry patients with complex conditions, performing ongoing assessments, medication administration, and coordinating discharge readiness with case management to support safe transitions.

Coordinated high-volume pre-operative and post-anesthesia care, completed comprehensive assessments, escalated changes in condition, and documented interventions to promote efficient patient flow and safety.

Managed recruitment, onboarding, and benefits for ~150 employees, maintained HRIS records, supported performance management, and contributed to QA by documenting and implementing SOPs.

Co-developed and delivered a comprehensive new-hire training program, designed training materials for compliance, and coordinated communication between internal teams and external partners.

Supported a high-volume customer service team managing 100,000+ calls annually, created process documentation and manuals, and delivered training on benefits programs and workflows.

Managed daily operations for benefit enrollments across multiple client organizations, ensuring accurate processing and client support during ongoing and annual enrollment periods.

Grade: Summa Cum Laude

Activities and societies: Beta Gamma Sigma Honor Society; Multiple Business Council Outstanding Student Awards

Earned a Bachelor of Science in Business Administration with concentrations in Marketing and Management, graduating summa cum laude.

Activities and societies: Sigma Theta Tau International Honor Society of Nursing

Completed a Bachelor of Science in Nursing (BSN) degree focused on preparing for clinical nursing practice and patient care.