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April Salzano

@aprilsalzano

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Director of Operations at Prov Inc, coordinating staffing, onboarding, payroll review, and customer escalations.

United States

Message

At Prov Inc, I oversee daily operations across teams, keeping service quality and workflow continuity consistent. I review scheduling, staffing, and task priorities to align operations with daily demand.

At Spring Valley Health & Rehabilitation Center, I processed 30–60 admissions inquiries per week and coordinated follow-up with families and referral sources. I also researched market trends and audience preferences to inform marketing strategies.

At Marriott International, I implemented a sales training program and maintained client relationships that resulted in repeat business and increased revenue. I hold a Bachelor of Science in Human Resources Management and an Associate of Applied Science in Marketing Management and Research.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Prov Inc

Dec 2023 - Present (2 years 10 months)

Oversaw daily operations across teams to maintain consistent service quality and workflow continuity. Directed onboarding and training processes, reviewed scheduling and staffing, and prepared payroll information.

Staff Scheduling Onboarding Payroll Management Customer Escalation Documentation Team Communication

Admissions and Marketing Director

Spring Valley Health & Rehabilitation Center

Mar 2018 - Nov 2023 (5 years 8 months)

Processed 30-60 admissions inquiries per week and managed daily administrative operations for the executive team. Analyzed market trends and conducted market research to optimize campaign targeting.

Admissions Market Research Marketing Strategy Calendar Management Travel Arrangements Expense Reporting Client Communication

Sales Consultant/Manager

Marriott International

Oct 2014 - Feb 2018 (3 years 4 months)

Implemented a new sales training program that increased team productivity. Developed strong client relationships and led weekly team meetings to communicate goals and performance metrics.

Sales Training Customer Relationship Management Team Leadership Performance Metrics Revenue Growth