Open to opportunities

April Royal

@aprilroyal

Message

Customer service leader and nonprofit community director with 20+ years supporting families, providers, and customers.

United States

Message

What I'm looking for

I’m looking for a mission-driven team where I can deliver goal-oriented, high-quality customer support—handling complex claims, coordinating services, and using my nonprofit leadership experience to help families, providers, and customers succeed.

I’m a compassionate, goal-oriented customer service professional with 20+ years of customer service experience and 10+ years of nonprofit leadership and community advocacy. I support diverse populations by coordinating client and patient services, reviewing claims and accounts, explaining benefits and coverage, and resolving complex issues with exceptional communication, problem-solving, and organization.

As a Founder & Community Director for es. KORY FOUNDATION, INC., I’ve planned annual events at Children’s Healthcare of Atlanta and manage grant applications, donor relations, and community partnerships. I also design and maintain websites and outreach initiatives, and I bring a creative publishing background as an Author & Independent Publishing Consultant—writing, editing, publishing, and coordinating marketing and community events.

Experience

Work history, roles, and key accomplishments

Current

Founder & Community Director

Current

Kory Foundation, Inc.

Jan 2008 - Present (18 years 5 months)

Founded and led a nonprofit supporting families of hospitalized children by coordinating annual events and providing emergency assistance resources. Managed grant applications, donor relations, community partnerships, and designed and maintained the organization’s website and outreach initiatives.

Nonprofit Leadership Community Outreach Event Planning Grant writing Donor Relations Partnership Management Website Design Volunteer coordination Content Management

Current

Publishing Consultant

Current

Xlibris Corporation

Jan 2004 - Present (22 years 5 months)

Wrote, edited, and published books and manuscripts and maintained websites promoting products and services. Coordinated book signings, marketing campaigns, and community events.

Editing Services Book Publishing Content Management Website Design Marketing Campaigns Book Signings Authoring

Customer Service Representative

Iqor

Jul 2024 - Jun 2026 (1 year 11 months)

Assisted members with premium payments, refunds, and account updates. Reviewed claims and explained benefits and coverage information while meeting customer support performance goals.

Customer Service Claims Review Account Updates Data Entry Remote Support Performance Monitoring

Customer Service Representative

Wow! Internet, Cable & Phone

Jul 2021 - Jun 2024 (2 years 11 months)

Assisted customers with payments, discounts, and account inquiries. Scheduled internet and phone service appointments and resolved customer concerns while maintaining high service standards.

Customer Service Payment Support Scheduling Discount Support Conflict Resolution Data Entry Remote Communication Platforms

Tier II Customer Service Representative

Liveops

May 2017 - Jun 2021 (4 years 1 month)

Provided Tier II support for orders, returns, exchanges, and replacements. Resolved escalated customer concerns by investigating and documenting issues to support resolution efforts.

Customer Service Returns De escalation Documentation Remote Support Data Entry