Open to opportunities

April Odulio

@aprilodulio

Administrative and medical front office professional who delivers organized, HIPAA-compliant patient support and customer-focused service.

United States

Message

What I'm looking for

I’m looking for a role where I can support patients or customers with reliable front office coordination—using HIPAA-compliant workflows, EMR tools, and excellent communication. I want a team that values organization, confidentiality, and measurable service quality.

I am a detail-oriented administrative professional with extensive experience in front desk operations, customer service, banking, and order processing. In my medical front office shadowing, I greeted and checked in patients, scheduled and confirmed appointments using EagleSoft, and managed phone, email, and online inquiries. I’m knowledgeable in in-patient scheduling, EMR systems, medical terminology, HIPAA compliance, and confidential record handling.

I also bring strong operational leadership from founding and managing a full-service island-hopping tour business—handling bookings, scheduling, client communications, staff coordination, safety protocols, logistics, budgeting, expense tracking, and payment processing. Earlier roles—including household management and an e-commerce order processor position—strengthened my inventory accuracy, administrative support, and confidentiality practices, while my banking experience included high-volume transactions, cash reconciliation, and supervising front desk operations.

Experience

Work history, roles, and key accomplishments

Current

Owner & Operations Manager

Current

Apyangz Island Hopping

Jan 2025 - Present (1 year 6 months)

Founded and managed an island-hopping tour business, handling daily operations, bookings, customer communications, staff coordination, and safety and tour logistics.

Business Operations Management Booking Customer Relations Budgeting Payment Processing

Current

Household Manager

Current

Private Residence

Aug 2019 - Present (6 years 11 months)

Managed scheduling, errands, and daily operations with a strong focus on confidentiality and reliable organization.

Scheduling Errands Administrative Support Confidentiality Time Management Multitasking

E-Commerce Order Processor

LeReve Skin Institute

Jan 2018 - Jan 2019 (1 year)

Processed e-commerce orders, maintained inventory accuracy, and followed GMP standards. Coordinated with internal teams to improve order efficiency.

Order Processing Inventory Management E Commerce Operations Cross functional Coordination

Assistant Admin / Order Processor

L.A. Garments

Jan 2011 - Jan 2014 (3 years)

Processed online and phone orders, managed inventory and shipments, and supported high-volume production and online product listings.

Order Processing Inventory Management High Volume

Teller / Personal Banker / FD Manager

Banking & Front Desk Experience

Jan 1999 - Jan 2009 (10 years)

Handled high-volume teller transactions with cash reconciliation and customer service. Trained new staff and supervised front desk operations, including top performance in sales campaigns.

Cash Handling Cash Reconciliation Customer Service Campaigns Staff Training Front Desk Operations Supervision

Medical Front Office Shadowing

Family Dentistry of San Diego

Mar 2025 - Present (1 year 4 months)

Greeted patients and scheduled/confirmed appointments using EagleSoft. Managed phone, email, and online inquiries and maintained patient, insurance, and financial records.

Front Desk Operations Patient Scheduling Confirming Appointments EagleSoft Customer Service Confidential Record Handling HIPAA compliance