Apipah Alawi

Managed executive calendars, scheduling, and email communications. Coordinated client appointments and maintained CRM records, supported business operations through process documentation and workflow organization, and improved administrative efficiency through AI-assisted workflows.

Managed product listings, including uploading, updating, and monitoring inventory and catalog information. Managed order fulfillment, prepared orders, tracked shipments, and handled refunds, returns, and cancellations, and provided customer support via email, chat, and phone.

Supported a multidisciplinary team caring for an average of 200 patients per shift, ensuring accurate documentation and timely service delivery. Achieved and maintained inbox zero by triaging 200+ daily emails, reducing the average response time from 4 hours to 45 minutes, and coordinated domestic and international travel for the CEO across 15+ trips with zero booking errors.

Developed and maintained a centralized documentation system that reduced reporting errors and improved access to project records for 250 stakeholders. Managed shared calendars, prepared meeting agendas, and distributed action items within 2 hours of each meeting.

Provided administrative support to a team of 150. Managed calendar scheduling and data entry, triaged email correspondence, prepared meeting agendas, took meeting minutes, and delivered timely reports.

Master in Public Administration with a major in Personnel Management from Mindanao State University, completed in 2005.

Bachelor of Arts with a major in Sociology from Mindanao State University, completed in 2001.