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Aphiwe Sikhumbuzo

@aphiwesikhumbuzo

Data Capture and Customer Service Agent at The Foschini Group, capturing new-account details and assisting customers with account queries.

South Africa

Message

At The Foschini Group, I captured customer details for new accounts and updated missing information by telephone. I also assisted customers with account queries and card replacements.

At Ark Media, I edited videos and designed DVD and CD covers using Avid Media Composer and Adobe programs. I also worked on event publication, where I applied marketing and communication skills.

I have experience with MS Word, Excel, PowerPoint, Outlook, and spreadsheets, as well as internet and mailing. I completed Matric (Grade 12) at NORTHBURY PARK SECONDARY SCHOOL.

Experience

Work history, roles, and key accomplishments

Data Capture Agent

The Foschini Group

Feb 2015 - Feb 2016 (1 year)

Captured customer details for new accounts and updated missing information via telephone. Provided customer service, assisted with account issues, and handled card replacements telephonically.

Data Capture Customer Service Communication Skills Time Management Organizational Skills

Media and Publicity Assistant

Ark Media

Jan 2012 - Feb 2015 (3 years 1 month)

Edited videos and designed DVD and CD covers using Avid Media Composer and Adobe programs. Handled event publication, applying marketing and communication skills.

Video Editing Adobe Creative Suite Avid Media Composer Graphic Design Marketing Communication Skills