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Aphiwe Sibiya

@aphiwesibiya

Client Support Assistant at TUT Community Advice Center who resolved recurring client issues and reduced repeat inquiries.

South Africa

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What I'm looking for

I’m looking for a remote customer support role in a technology-driven, customer-focused environment. I want to investigate recurring issues, improve support processes, and provide reliable, empathetic service while continuing to learn and grow.

At TUT Community Advice Center, I served as the first point of contact for 50+ weekly client inquiries by phone, email, and in person. I triaged requests, prioritized urgent issues, and followed up the same day.

I coordinated 20+ client appointments per week using Google Calendar and Outlook, with zero scheduling conflicts, and maintained confidential client files and CRM records. I also researched recurring issues in online databases and the internal knowledge base to reduce repeat inquiries.

Experience

Work history, roles, and key accomplishments

Client Support Assistant

TUT Community Advice Center

Jan 2024 - Dec 2025 (1 year 11 months)

Served as first point of contact for 50+ weekly client inquiries via phone, email, and in-person, providing empathetic and solution-focused customer service. Managed and triaged inbound support queue, prioritized urgent requests, and coordinated 20+ client appointments per week using Google Calendar and Outlook.