Open to opportunities

Anya Grossman

@anyagrossman

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Experienced IT Support Specialist driving efficiency, security, and exceptional end-user support.

United States

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What I'm looking for

I seek a collaborative, security-focused IT role where I can lead projects, mentor teams, automate processes, and improve user experience.

I am an experienced IT Support Specialist focused on leveraging technology to improve organizational efficiency and security. I combine technical expertise with a strong customer-service mindset to build trust and resolve complex issues promptly.

At Mowery & Schoenfeld LLC I led IT operations, handled ~400 monthly tickets, implemented SSO and SharePoint migrations, and trained 100+ employees in cybersecurity and onboarding practices. I also automated processes with PowerShell, Python, and batch scripting to increase operational efficiency.

Earlier roles include cloud support, remote help desk, and customer-facing positions where I supported cloud deployments, firewall troubleshooting, workstation cloning, and backup strategies. I excel at clear communication with executives, vendors, and end users.

I am proactive, organized, and experienced in mentoring peers and leading technical projects, including multi-office consolidations and infrastructure optimizations. I aim to deliver reliable, secure, and user-friendly IT solutions.

Experience

Work history, roles, and key accomplishments

Current

IT Project Lead

Current

Mowery & Schoenfeld LLC

Feb 2023 - Present (2 years 11 months)

Lead IT projects and operations for an accounting firm, executing tenant migrations, SharePoint transitions, Zendesk implementation, and SSO integrations while improving infrastructure and security. Managed ~400 monthly support tickets, trained 100+ employees on cybersecurity and onboarding, and automated workflows with scripting to increase efficiency.

IT Project Management SharePoint Zendesk SSO PowerShell Python Windows VMWare Cybersecurity User Training

Support Specialist

Mowery & Schoenfeld LLC

Feb 2023 - Jul 2025 (2 years 5 months)

Provided technical support and IT operations including user onboarding/offboarding and vendor coordination, resolving hardware/software issues via ScreenConnect and Teams and contributing to infrastructure optimization. Served as subject matter expert and mentor to IT staff.

Help Desk ScreenConnect Microsoft Teams User Onboarding Vendor Management MacOS Linux Ticketing Systems Mentoring

Cloud Support Technician

Adar IT

Jan 2022 - Feb 2023 (1 year 1 month)

Supported deployment and fulfillment of cloud-based infrastructure and migrations, executed workstation cloning and server backup strategies, and troubleshot firewall configurations to enhance network security and reliability.

Cloud Infrastructure Virtualization Workstation Cloning Backup Strategies Customer Support Linux VMWare

IT Help Desk Technician

Milestone Technologies

Aug 2021 - Nov 2021 (3 months)

Served as primary L1 support contact for customers, providing remote troubleshooting, diagnostics, and user training materials while provisioning access to software and hardware to ensure operational continuity.

Help Desk Support Technical Documentation User Training Provision Ticketing Diagnostics

Customer Service Agent

Valor Global IT

Nov 2020 - Aug 2021 (9 months)

Delivered high-quality claimant support through empathetic communication, resolving complex scenarios with sound judgment and maintaining customer-centric service under pressure.

Customer Service Empathy Communication Problem Solving Critical Thinking Email Support Stakeholder Management

Customer Service Agent

Global-E

Sep 2019 - Jan 2020 (4 months)

Managed high volumes of customer emails and inquiries, accurately assessed needs, and delivered timely, empathetic responses to improve customer satisfaction.

Email Support Communication Time Management Problem Solving Attention To Detail Multitasking

Customer Service Representative

GlassesUSA

Aug 2017 - Feb 2018 (6 months)

Handled incoming calls and customer inquiries, resolved complaints within time limits, and built sustainable customer relationships through clear, empathetic communication.

Phone Support Customer Relations Complaint Resolution Communication Problem Solving Time Management CRM

Shift Lead

Walgreen's

Apr 2016 - Aug 2017 (1 year 4 months)

Led store shift operations, resolved customer complaints, and managed accurate money counts and cash handling procedures to ensure operational integrity.