I've handled end-to-end billing queries, affordability support, vulnerability cases, and customer complaints at Octopus Energy, keeping customer accounts accurate and up to date.
I used PayLink to identify appropriate financial support, worked empathetically with vulnerable customers, and developed in-depth knowledge of Kraken and Django to update necessary site details. My customer service background also includes Co-Operative, JD Sports, and Fish Fair, where I managed tills, stock, deliveries, and difficult customer situations.
I'm currently studying Video Game Design at Birmingham City University, using Excel for game economies, budgets, and cost modelling while building projects in Unity and Unreal. As Lead Level Designer on a university project, I oversaw 20 level designers and delivered work against tight deadlines.
