Anu Ranganath
@anuranganath
IT Help Desk professional who resolved IBM user tickets and configured HCL Notes and Outlook for users.
IndiaWhat I'm looking for
At IBM, I resolved user tickets through calls and remote access, and installed and configured HCL Notes and Outlook.
I also prepared daily, weekly, and monthly MIS reports during my IT Help Desk role.
At LikhiL Global IT Solutions Pvt Ltd, I handled L1 tickets, escalations, and remote troubleshooting. I installed Windows OS and performed basic system setup.
I configured Outlook, managed PST backups, maintained antivirus updates, and monitored system health. I'm seeking to contribute to an IT Support environment in Bangalore.
Experience
Work history, roles, and key accomplishments
Resolved user tickets via call and remote access. Installed and configured HCL Notes and Outlook for multiple users, and prepared daily, weekly, and monthly MIS reports.
Tech Help Desk
LikhiL Global IT Solutions Pvt Ltd
Apr 2020 - Oct 2021 (1 year 6 months)
Installed Windows OS and performed basic system setup. Handled L1 tickets, escalations, and remote troubleshooting, configured Outlook, managed PST backups, and maintained antivirus updates and system health monitoring.
Education
Degrees, certifications, and relevant coursework
Sapthagiri College of Engineering
Bachelor of Engineering, Electronics and Communication Engineering
Grade: CGPA 7.54
Completed Bachelor of Engineering in Electronics and Communication Engineering in 2020 with a CGPA of 7.54.
Sarvodaya PU College
Pre-University Course, Physics, Chemistry, Mathematics, and Biology
Grade: 77.5%
Completed Pre-University Course in Physics, Chemistry, Mathematics, and Biology in 2016 with 77.5%.
Govt High School Srirampura
SSLC, General
Grade: 86.56%
Completed SSLC in 2014 with 86.56%.
QSpiders Software Testing Training Institute
Certification, Software Testing
Certified in Manual Testing, Python, SQL, and Selenium.
Availability
Location
IndiaAuthorized to work in
Salary expectations
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