Ant User

Founded a healthcare technology platform for older adults and caregivers and designed its data security around HIPAA Security Rule safeguards.

Triaged user complaints and community reports, found root causes, and wrote reports with recommendations for stakeholders. Cut support requests by about 85% by rewriting platform documentation around recurring user issues.

Resolved 40+ claims and complaints a week at a 95% clearance rate and kept audit-ready files for 900+ confidential cases. Documented claimants' medical diagnoses from records, faxes, and phone interviews to adjudicate disability claims.

Led support and tracked recurring problems to root cause, contributing to a 90% drop in reported issues.

Found the root cause of high participant attrition at an Adult Day Health Center by reviewing patient documents, dietary restrictions, attendance logs, and staff interviews. Led audit readiness for 4 DHCS licensing audits across separate Adult Day Health Care facilities, with zero deficiencies in every audit.

Pursuing a Master of Science in Gerontology with coursework in Medicare policy, long-term care policy, health assessment, and program evaluation.

Earned a Bachelor of Arts in Sociology with a Social Gerontology Option.

Earned an Associate of Arts in Interdisciplinary Studies with a focus on Science and Mathematics.

Completed the Google Cybersecurity Professional Certificate, which includes coursework on developing a project schedule.