Antuane Logan
@antuanelogan
Desktop Support II at Rangam Consultants, imaging 50+ Windows workstations for fast deployment.
United StatesWhat I'm looking for
At Rangam Consultants, I manage desktop support tickets using Active Directory, ServiceNow, and remote-access tools, resolving user issues within service windows.
I’ve installed and imaged Windows operating systems on 50+ workstations using scripted deployment and configuration profiles. I also maintain asset and service-history records and prepare laptops, docking stations, and monitors for new hires.
At Ricoh, I supported applications, network/VPN access, desktop software, hardware, and printers. I also reset passwords, unlocked accounts, and contributed to project updates and deployment activities.
Experience
Work history, roles, and key accomplishments
Desktop Support II
Rangam Consultants
Jun 2025 - Present (1 year 4 months)
Managed desktop support tickets using Active Directory, ServiceNow, and remote-access tools, resolving user issues within service windows. Installed and imaged Windows operating systems on 50+ workstations with scripted deployment and configuration profiles.
Followed GPS and traffic reports to reroute trips around incidents, preserving scheduled pickup windows. Collected, logged, and balanced cash fares and digital receipts at shift end for accurate reconciliation.
Residential Program Instructor
Options Unlimited
Sep 2019 - Aug 2024 (4 years 11 months)
Assisted residents with personal hygiene and daily routines, improving comfort and independence. Intervened in behavioral situations using de-escalation techniques and documented daily care and incidents accurately.
IT Service Desk Agent
GalaxE Solutions
Oct 2023 - Feb 2024 (4 months)
Managed desktop support tickets using Active Directory, ServiceNow, and remote-access tools, resolving user issues within service windows. Installed and imaged Windows operating systems on 50+ workstations with scripted deployment and configuration profiles.
Served as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution. Led daily activities, huddles, and escalated client service concerns to management.
Provided application, network/VPN, and desktop software support to troubleshoot connectivity and performance issues. Reset passwords, unlocked accounts, and supported proprietary applications to restore user access and productivity.
Handled customer inquiries and provided support in a call center environment.
Education
Degrees, certifications, and relevant coursework
Bloomfield High School
High School Diploma, General Studies
Graduated from Bloomfield High School in 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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