Денис Жиряченко
@0009001
Support agent at Obrio handling billing and building Python tools for chargeback documentation.
UkraineWhat I'm looking for
At Obrio, I worked as a Support agent and Billing agent, handling customer support and billing cases. I have extensive experience with Zendesk and Solid, including ticket handling, workflow optimization, and backend configuration.
I developed Python-based automation tools to generate documentation packages for chargebacks and disputes, reducing manual workload and improving accuracy. I also worked as a graphical assistant and trained AI at Mindy Team Company, and edited video content for freelance clients.
Experience
Work history, roles, and key accomplishments
Support agent (Middle level)
Obrio
Jan 2024 - Jan 2026 (2 years)
Provided support services with advanced ticket handling and workflow optimization. Managed billing processes and backend configuration to improve support efficiency.
Graphical assistant
Mindy Team Company
Jan 2023 - Jan 2024 (1 year)
Assisted in graphical tasks and trained AI models. Contributed to team projects with a focus on quality and efficiency.
Freelance video editor
Freelance
Jan 2020 - Jan 2024 (4 years)
Edited videos for various clients including music videos, commercials, and educational content. Collaborated with marketing and scriptwriting teams to create video content.
Education
Degrees, certifications, and relevant coursework
Sumy State University
Attended Sumy State University.
Availability
Location
UkraineAuthorized to work in
Job categories
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