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Antonio Andrione

@antonioandrione

Senior IT Manager specializing in ITSM, hybrid infrastructure, and 24/7 mission-critical operations.

Italy
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What I'm looking for

I’m looking for a leadership role where I can run 24/7 mission-critical IT operations and ITSM end-to-end—owning SLAs/KPIs, resilience, and cybersecurity governance—while building a strong team and delivering datacenter and hybrid infrastructure improvements.

I’m a Senior IT Manager with 7+ years of progressive leadership experience, focused on running mission-critical 24/7 IT infrastructure in complex international environments. I lead a team of 5 direct reports while ensuring dependable service delivery across high-availability, regulated operations.

I oversee IT operations end-to-end—IT service management (ITSM), dual datacenter operations, and hybrid on-premise and cloud infrastructure. I manage enterprise networks, cybersecurity (IT & OT), and satellite internet communications, aligning day-to-day execution with SLA governance, KPI reporting, and business continuity.

I’ve delivered large-scale IT infrastructure from the ground up, including new datacenter builds and service transitions supporting 2,000–9,000 users. In my current role, I own the IT Service Management framework to ensure ITIL-aligned practices, service health monitoring, reliability, and incident/problem/change/request workflows.

I bring strong operational ownership across CapEx and asset lifecycle management (including inventory tracking and RMA processes) and I drive cybersecurity governance through risk assessments, disaster recovery planning, incident response, network/hardware hardening, and compliance. I’m energized by complex programs where resilience, clear documentation (SOPs), and cross-team/vendor collaboration determine outcomes.

Experience

Work history, roles, and key accomplishments

MSC Cruises logoMC
Current

Senior IT Manager

MSC Cruises

Feb 2022 - Present (4 years 4 months)

Led IT infrastructure builds from the ground up and service transition for up to 9,000 users across four international site launches (Doha, New York, Copenhagen, Galveston). Owned ITSM and 24/7 high-availability operations, managing a team of 5 and overseeing dual datacenters, SLA/KPI governance, and €1M+ infrastructure environments.

MSC Cruises logoMC

Assistant IT Manager

MSC Cruises

Sep 2019 - Feb 2022 (2 years 5 months)

Supported enterprise IT operations across datacenter, networks, systems, POS, payment platforms, communications, and end-user services. Helped drive COVID-19 operational restart by implementing new health, safety, and IT protocols to enable safe resumption across multiple sites.

Education

Degrees, certifications, and relevant coursework

LS

Liceo Artistico Sabatini-Menna

Graphic Design, Graphic Design

2016 - 2018

Grade: 85/100

Completed graphic design studies at Liceo Artistico Sabatini-Menna in Salerno, Italy, finishing with a final evaluation of 85/100.

LS

Liceo Scientifico Emilio Segrè

Information Technology, Information Technology

2014 - 2016

Studied information technology at Liceo Scientifico Emilio Segrè in Marano di Napoli, Italy, with a mathematics and IT focus.

Tech stack

Software and tools used professionally

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