Antonio Andrione
@antonioandrione
Senior IT Manager specializing in ITSM, hybrid infrastructure, and 24/7 mission-critical operations.
What I'm looking for
I’m a Senior IT Manager with 7+ years of progressive leadership experience, focused on running mission-critical 24/7 IT infrastructure in complex international environments. I lead a team of 5 direct reports while ensuring dependable service delivery across high-availability, regulated operations.
I oversee IT operations end-to-end—IT service management (ITSM), dual datacenter operations, and hybrid on-premise and cloud infrastructure. I manage enterprise networks, cybersecurity (IT & OT), and satellite internet communications, aligning day-to-day execution with SLA governance, KPI reporting, and business continuity.
I’ve delivered large-scale IT infrastructure from the ground up, including new datacenter builds and service transitions supporting 2,000–9,000 users. In my current role, I own the IT Service Management framework to ensure ITIL-aligned practices, service health monitoring, reliability, and incident/problem/change/request workflows.
I bring strong operational ownership across CapEx and asset lifecycle management (including inventory tracking and RMA processes) and I drive cybersecurity governance through risk assessments, disaster recovery planning, incident response, network/hardware hardening, and compliance. I’m energized by complex programs where resilience, clear documentation (SOPs), and cross-team/vendor collaboration determine outcomes.
Experience
Work history, roles, and key accomplishments
Senior IT Manager
MSC Cruises
Feb 2022 - Present (4 years 4 months)
Led IT infrastructure builds from the ground up and service transition for up to 9,000 users across four international site launches (Doha, New York, Copenhagen, Galveston). Owned ITSM and 24/7 high-availability operations, managing a team of 5 and overseeing dual datacenters, SLA/KPI governance, and €1M+ infrastructure environments.
Assistant IT Manager
MSC Cruises
Sep 2019 - Feb 2022 (2 years 5 months)
Supported enterprise IT operations across datacenter, networks, systems, POS, payment platforms, communications, and end-user services. Helped drive COVID-19 operational restart by implementing new health, safety, and IT protocols to enable safe resumption across multiple sites.
Broadcast Technician
MSC Cruises
Oct 2018 - Sep 2019 (11 months)
Managed IPTV and site-wide broadcasting systems, ensuring high availability and integrity of entertainment and information content in live environments. Coordinated live operational support across network infrastructure to maintain continuous service delivery.
Education
Degrees, certifications, and relevant coursework
Liceo Artistico Sabatini-Menna
Graphic Design, Graphic Design
2016 - 2018
Grade: 85/100
Completed graphic design studies at Liceo Artistico Sabatini-Menna in Salerno, Italy, finishing with a final evaluation of 85/100.
Liceo Scientifico Emilio Segrè
Information Technology, Information Technology
2014 - 2016
Studied information technology at Liceo Scientifico Emilio Segrè in Marano di Napoli, Italy, with a mathematics and IT focus.
Tech stack
Software and tools used professionally
Availability
Location
Job categories
Skills
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