Open to opportunities

Antoinette Hernandez

@antoinettehernandez

Message

Student-focused advisor and operations professional with strong communication skills.

United States

Message

What I'm looking for

I seek roles where I can advise and support students or clients, use strong communication and organization, collaborate cross-functionally, and contribute to operational improvements in a mission-driven, growth-oriented organization.

I am a motivated professional with 13+ years of experience in communication-driven roles across education, healthcare, and administrative environments. I excel at guiding, coaching, and influencing diverse individuals while managing high-volume inquiries, documentation, and deadlines.

I am recognized for exceptional communication, emotional intelligence, and time-management, and I thrive in fast-paced, goal-oriented settings. I have hands-on experience in student advising, utilization management, office administration, CRM and data management, and training and onboarding.

I deliver organized, tech-savvy support focused on improving outcomes—having improved operational workflows by 30% in a prior office management role—and I am committed to helping students and clients navigate processes with empathy and clarity.

Experience

Work history, roles, and key accomplishments

Current

Substitute Teacher

Current

ESS – Mount Olive School District

May 2025 - Present (8 months)

Provide classroom instruction and student support, manage attendance and documentation, and adapt to changing schedules while maintaining engagement and positive rapport.

Classroom Management Documentation Communication Time Management

Utilization Management Care Coordinator

Centers Plan for Healthy Living

Jul 2017 - Mar 2025 (7 years 8 months)

Counseled members on care options, managed high-volume calls and case updates, maintained detailed records across systems, and collaborated with teams to improve service outcomes.

Care Coordination Compliance Cross Functional Collaboration

Office Manager

Affective LCSW Services PLLC

Apr 2016 - Jul 2017 (1 year 3 months)

Served as primary client contact, oversaw scheduling and onboarding, managed confidential records, and improved operational workflows by 30% through data organization.

Office Management Scheduling Onboarding Records Management Client Communication Process Improvement

Administrative Support

New York Blood Center

Jan 2010 - Dec 2016 (6 years 11 months)

Supported high-volume communication, coordinated schedules, maintained records, and assisted with onboarding and payroll documentation to ensure accurate administrative operations.

Scheduling Records Management Onboarding Data Entry Customer Service