Anthony Waweru

Co-founded and led operations for an ELV services provider delivering ICT infrastructure, electrical installations, and life safety solutions across corporate, embassy, and NGO sectors. Built operational frameworks, managed multidisciplinary teams, and drove project execution across complex client environments. Led the delivery of critical systems, including an Addressable Fire Alarm System for On

Managed SaaS service delivery operations for global clients, acting as the central link between customers, support teams, and engineering functions. Oversaw platform performance, SLA adherence, onboarding processes, and account success initiatives to ensure reliable service experiences across distributed environments. Developed structured workflows for client communication, issue resolution, and p

Delivered fire alarm and safety system installation, maintenance, and troubleshooting services for commercial properties, ensuring reliable protection and compliance with fire safety standards. Installed and upgraded addressable and conventional fire alarm systems while managing technical diagnostics, system testing, and client support. Improved service reliability through structured maintenance p

Led IT service delivery operations for enterprise clients, managing infrastructure deployments, security systems, and technical teams across complex environments. Oversaw LAN and security infrastructure projects for organisations including UN Liberia, UBA Bank, and Swiss Cooperation, ensuring timely execution, quality standards, and budget control. Managed a team of 10+ professionals while strengt

Provided ICT support and infrastructure management for an international organisation, ensuring reliable technology operations across distributed teams. Managed preventive maintenance, network troubleshooting, hardware support, and system documentation to improve service reliability and reduce operational disruptions. Collaborated with UK-based ICT teams to support network implementation initiative

Provided ICT support at Unified Concepts Liberia.

Delivered Microsoft Office training programmes for administrative staff at the British Embassy through New Africa Technology Company, enhancing digital proficiency and workplace productivity. Designed practical learning sessions focused on Microsoft Word, Excel, and Outlook, aligning training content with real administrative workflows and operational requirements. Developed hands-on exercises, gui

Pursued a Bachelor of Science in ICT Management, gaining comprehensive knowledge in information and communication technology management.