KU Weeneoyarweh Zogaa
@kuweeneoyarwehzogaa
IT support professional volunteering at Liberia's Ministry of Foreign Affairs, troubleshooting networks and supporting desktop systems.
LiberiaWhat I'm looking for
At the Ministry of Foreign Affairs, Republic of Liberia, I provide network troubleshooting and LAN support across departments. I also help staff with desktop, email, and printer connectivity issues.
At BNS Technology Solution, I delivered first-level IT support, assisted users remotely, and documented incidents. I also provided inbound and outbound customer support.
At Thomas P. Fallah University, I delivered ICT training and created lessons, assessments, and practical lab exercises. My experience also includes GIS data collection and ICT support contracting.
Experience
Work history, roles, and key accomplishments
Network Technician & IT Support Volunteer
Ministry of Foreign Affairs, Republic of Liberia
Dec 2024 - Present (1 year 10 months)
Provide network troubleshooting and LAN support across departments, delivering desktop support including hardware diagnostics, software installation, and system maintenance. Document technical issues and resolutions to improve service efficiency.
Call Agent & IT Support Staff
BNS Technology Solution
Jul 2024 - Nov 2024 (4 months)
Provided inbound and outbound customer support and first-level IT support, troubleshooting hardware, software, and network issues. Assisted users remotely and documented incidents, escalating complex issues as needed.
Enumerator & GIS Technician
LISGIS Agriculture Census
Dec 2023 - Mar 2024 (3 months)
Collected and verified GIS-based agricultural data using digital tools, validating household and field information with accuracy and efficiency.
Instructor
Thomas P. Fallah University
Sep 2023 - Jan 2024 (4 months)
Delivered ICT training and supported student development through structured lessons, assessments, and practical lab exercises.
Enumerator
LISGIS National Population Census
Feb 2022 - Feb 2022 (0 months)
Collected and validated national population data, engaging community stakeholders to ensure accurate census completion.
ICT Support Contractor
Teachers To The Nations, Inc
Sep 2021 - Nov 2021 (2 months)
Provided ICT technical support and digital document management, assisting with system operations and data entry tasks.
Education
Degrees, certifications, and relevant coursework
Starz University
Bachelor of Information Technology, Information Technology
Bachelor of Information Technology degree from Starz University, completed in November 2021.
Carver Mission Academy
High School Diploma, General Studies
High School Diploma and WAEC Certificate from Carver Mission Academy, completed in July 2016.
CISO Networking Academy
Introduction to Cybersecurity, Cybersecurity
Completed the Introduction to Cybersecurity certification from CISO Networking Academy.
Training & Skills
Microsoft MCSA, Information Technology
Earned the Microsoft MCSA certification from Training & Skills.
Starz University
Microsoft Office (Beginner & Advanced), Microsoft Office
Completed Microsoft Office training at Starz University, covering beginner and advanced levels.
New Birth Empowerment Center
Microsoft Office (Beginner & Advanced), Microsoft Office
Completed Microsoft Office training at New Birth Empowerment Center, covering beginner and advanced levels.
Tech stack
Software and tools used professionally
Availability
Location
LiberiaAuthorized to work in
Salary expectations
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