At Epic Systems Corporation, I maintain competency in industry standards across the software area and am gaining certification as a quality manager.
At Northwestern University, School of Education and Social Policy, I supported live technology in hybrid classrooms for the Master of Science in Technology, People, and Policy program. I troubleshot audio, video, and connectivity issues during instruction for in-person and remote students and instructors.
Working with a two-person operations team, I observed classroom sessions, identified process gaps, and compiled reports recommending system and workflow improvements. I also served as a point of contact between instructors and university technical staff, translating immediate issues into actionable fixes.
Across six summers at Covenant Presbyterian Church of Chicago, I managed facilities projects including installation of mini-split AC units and security camera systems, and maintained HVAC, ERV ventilation, and building grounds. I also led choir rehearsals and services as an Associate Tenor Section Leader at First Presbyterian Church, Evanston.

