At CloudWarriors, I manage 41 active cloud communications deployments, translating stakeholder requirements into implementation roadmaps for voice, contact center, and unified communications platforms.
I've led legacy PBX migrations to Zoom Phone and third-party contact center platforms while building reusable documentation, checklists, and workflows that reduce onboarding and deployment timelines across 40+ client environments.
Across the United States Air Force, I directed quality assurance, operations, and infrastructure modernization for global engineering teams, including 65+ infrastructure and cyber projects valued at $9.2M and $20M in installation assets.
My work spans air traffic control, radar, weather, secure voice and data networks, technical training, and mission recovery. I bring PMP and Six Sigma Green Belt discipline to complex delivery, risk mitigation, compliance, and operational readiness.
