Ann Wambui
@annwambui
Experienced hospitality professional focused on guest satisfaction.
KenyaWhat I'm looking for
I am a hospitality professional with over five years of hands-on experience across housekeeping, front office, and events operations. I have consistently improved guest satisfaction through clear communication, efficient problem-solving, and attention to detail.
My background includes roles at Mediterranean Shipping Company, Sarova Stanley, Laibon Hotel, Laico Regency Hotel and event work with Reliable Events, where I handled public area maintenance, room attendant duties, check-ins/check-outs, event decoration and setup. I hold vocational certifications in housekeeping, travel agency techniques and digital customer service.
I bring strong customer-service instincts, leadership and organizational skills, creativity in event decor, and reliable operational execution. I am ready to contribute to a team that values guest experience, operational excellence and professional growth.
Experience
Work history, roles, and key accomplishments
Public Area Attendant
Mediterranean Shipping Company
Oct 2022 - Present (2 years 11 months)
Maintained and cleaned public areas, assisted guests with directions and luggage, resolved guest requests and complaints, and supported event setup to improve guest satisfaction.
Event Decorator
Reliable Events
Sep 2020 - Dec 2021 (1 year 3 months)
Designed and supervised event décor using flowers, drapes and props, managed equipment preparation, and ensured timely availability of materials to deliver polished events.
Room Attendant
Sarova Stanley
Sep 2019 - Apr 2020 (7 months)
Performed efficient guest room cleaning, replenished amenities, handled laundry requests, reported damages, and engaged daily with guests to ensure high satisfaction.
Front Office Assistant
Laibon Hotel
Jul 2019 - Sep 2019 (2 months)
Managed guest check-ins/outs and reservations, handled calls and emails, processed payments as cashier, and resolved guest queries to maintain smooth front-desk operations.
Housekeeping Intern
Laico Regency Hotel
Jan 2018 - May 2018 (4 months)
Supported room and public area cleaning, assisted laundry and floral duties, and contributed to housekeeping supervision tasks that improved operational discipline and productivity.
Education
Degrees, certifications, and relevant coursework
Bandari College
Certificate, Maritime safety / STCW
2022 - 2022
Grade: Distinction
Completed the Standard of Training, Certification and Watchkeeping for Seafarers course with Distinction.
Generation Kenya
Certificate, Digital Customer Service
2021 - 2021
Grade: Distinction
Completed a Digital Customer Service course with Distinction focused on online customer support skills.
KCKenya Utalii College
Diploma, Housekeeping and Laundry Operations
2016 - 2018
Grade: Upper credit
Completed a program in Housekeeping and Laundry Operations, awarded Upper Credit.
KCKenya Utalii College
Certificate, Travel Agency Techniques
2015 - 2015
Grade: Upper credit
Completed a short course in Travelling Agency Techniques, awarded Upper Credit.
Gitugi Girls High School
Kenya Certificate of Secondary Education, Secondary education
2010 - 2013
Grade: C-
Completed secondary education and obtained the Kenya Certificate of Secondary Education with grade C-.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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