Ann User

Serves as strategic advisor to International Corporate Affairs & Communications leadership, executing comprehensive assessments to identify operational gaps and eliminate process discrepancies. Spearheaded control architecture deployment and operational content governance across international teams.

Delivered 30+ complex regulatory transformation programmes across global markets, translating regulatory requirements into practical strategies and implementation plans. Partnered with C-suite and executive stakeholders to provide strategic insight on regulatory implications and implementation priorities.

Executed end-to-end project workstreams and operational excellence initiatives, driving core project management milestones, data analysis, and framework delivery. Conducted data-driven process optimization and control testing to ensure alignment with corporate compliance standards.

Directly managed and coached a high-volume operations team, optimizing frontline performance metrics while cultivating talent for upward progression within Fraud Protection Services.

Delivered direct, high-touch support to customers, managing real-time fraud prevention, dispute resolution, and account remediation to protect customer and corporate risk exposure.

Currently preparing for the PMP examination.

Master of Arts in International Relations (Security) from the University of Sussex.

Bachelor of Arts in Psychology and Criminology from the University of Montreal.

French Scientific Baccalauréat from Lycée Français Blaise Pascal.

In-house project management course.

In-house people leadership program in partnership with Harvard Business Publishing.

In-house people leadership program in partnership with Gartner.

In-house people coaching program in partnership with Gartner.