Looking for a job

Annmaree Wackrow

@annmareewackrow

Message

Operations and customer service leader driving revenue, fleet utilisation and high-performing teams.

Australia

Message

What I'm looking for

I seek a leadership role in operations or airport services where I can drive revenue growth, improve fleet utilisation, develop teams, and implement scalable SOPs in a collaborative culture.

I am an experienced operations and customer service leader with a strong track record of driving business growth, optimising performance and sustaining market competitiveness across airport and multi-agency environments.

I have managed large teams (up to ~80–90 staff), overseen fleet utilisation and sales strategies, and developed training programs and SOPs across AUS/NZ that supported onboarding and quality assurance.

I deliver operational continuity during disruption, mentor and coach managers, align operational practices with strategic plans, and consistently achieve top performance reviews through measurable improvements in revenue, customer satisfaction and compliance.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Avis Budget Group

Jul 2023 - Sep 2025 (2 years 2 months)

Managed twelve agencies across AUS/NZ, developed and delivered SOPs and training programs, and designed sales strategies that maximised regional revenue and fleet utilisation.

Fleet Management SOP Development Sales Strategy Stakeholder Management Market Analysis Customer Experience performance reporting

Airport Manager

Avis Budget Group

Nov 2021 - Jun 2023 (1 year 7 months)

Directed Brisbane airport operations with a team of 80, led business planning and fleet forecasting, and implemented NPS and coaching initiatives to maintain market share and revenue targets.

Team Leadership Financial Planning NPS Workforce Planning Coaching Compliance

Operations Manager

Avis Budget Group

Dec 2018 - Nov 2021 (2 years 11 months)

Led daily operations and sales functions, optimised vehicle utilisation and rostering, maintained business continuity during COVID-19, and delivered training and process improvements that sustained performance.

Operations Management Business Continuity Training Delivery Process Improvement Financial Reporting