Annie Chen

• Improved cross functional communication for professionals in international workplaces, by delivering business English coaching built around each student's goals
• Supported students applying to North American companies, by guiding resume edits and running mock interviews
• Built travel and conversational fluency for beginner learners, by teaching practical English in customized lessons

• Kept a clean compliance record, 13 bimonthly business tax (401) filings with zero fines, by bringing the filings in house from the CPA firm in Jul 2024
• Delivered clean books for tax years 2024 and 2025, by keeping full year journal entries so the accountant could review and file without corrections
• Secured business banking approval after two prior rejections, by preparing the application and

• Delivered up to 15 Kickstarter campaigns in one year with zero timeline conflicts, using a launch calendar and review checkpoints across five accounts
• Kept every campaign on schedule through launch, backer communication, and fulfillment, by coordinating a five nationality production team (Ukrainian, Malagasy, Filipino, Vietnamese, French)
• Cleared print production and delivery bottlenecks for

• Delivered 100+ events a year with 90%+ held as scheduled, by managing webinars, sponsored events, the annual conference, and partner events end to end with cross functional teams
• Webinars: Reached 100 attendees per session on average and 1,000+ at the largest, by scheduling internal specialists, managing registration and RSVPs, and running post event surveys and A/B tests that averaged about 8

• Delivered the May 2023 virtual event as event lead and Vice President, by managing speakers, hosts, and sponsors and acting as liaison to the MPI Toronto board
• Led a marketing team of 3 to 4 within a 10 volunteer committee for six annual online events, by setting goals and timelines and producing social content and visuals in Canva across four platforms
• Monitored live event social media acti

• Shaped brand positioning for a new food product, by compiling market research, building customer personas, and running focus group interviews
• Set naming, label design, and packaging direction, by aligning creative choices with the research findings
• Prepared the product for launch, by developing funding campaign strategies and advising on Canadian Food Inspection Agency compliance
• Built ear

• Prepared the store for opening single handedly, by evaluating stock, managing finances, gathering inventory, and organizing pending deliveries
• Kept Head Office informed on store performance, by gathering and analyzing sales data, reporting discrepancies, and following up until issues were resolved
• Controlled store supply spend, by planning and monitoring the expense budget
• Supported sales

• Met or exceeded quarterly sales targets, by selling the full product and service range and working with the team to optimize every sale
• Kept the store ready for customer demand, by tracking merchandise stock, evaluating inventory and delivery needs, and reorganizing the store plan
• Supported team sales goals, by planning store displays and keeping colleagues informed and prepared

• Gave every new product full visibility on the online store, by launching and cataloguing each item
• Supported long term profit growth, by introducing new processes, including a pricing strategy function, and training the team to run them
• Improved customer experience and satisfaction, by setting up a new online model for handling customer issues
• Launched the brand on a new social media platf

• Delivered brand presence at B2B trade shows, by designing and executing product marketing strategies within event regulations
• Supplied campaign and promotional assets, by coordinating product setups for photoshoots
• Informed marketing decisions and strategic planning, by monitoring ecommerce performance across Amazon and Shopify and creating sales and performance reports
• Kept promotions run

- Collaborated with a team of interns to plan and execute focus group treatment sessions for patients.
- Analyzed patients’ social networks to identify appropriate resources and support services.
- Collected and organized patient information strategically to support medical treatment plans.
- Presented and discussed case studies with the professional medical team to contribute to treatment strateg

Feb 2022

Feb 2022

Mar 2022

Business Accounting

Dec 2020

Mar 2019

Jul 2019

Nov 2015 · Expired Nov 2020