Open to opportunities

Ann Barcelon

@annbarcelon

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Compassionate information management assistant dedicated to exceptional support.

Philippines

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What I'm looking for

I seek a role that values compassionate care and offers opportunities for growth.

I am an experienced Information Management Assistant with over six years of dedicated service in healthcare settings. My journey began as an Information Clerk, where I honed my skills in clerical duties and customer service. I transitioned to a Clinic Assistant role, where I managed patient records and ensured smooth operations in an optical clinic. My commitment to excellence and compassion for patients have always driven my work.

In my most recent position at Our Lady of Lourdes Hospital, I maintained and organized patient records while ensuring compliance with confidentiality policies. I adeptly managed electronic medical records and coordinated with IT teams for troubleshooting. My ability to communicate effectively and handle inquiries has been crucial in providing exceptional support to both patients and medical staff. I am passionate about continuous personal growth and strive to contribute positively to any team I am part of.

Experience

Work history, roles, and key accomplishments

Information Management Assistant

Our Lady of Lourdes Hospital

Feb 2019 - Present (6 years 4 months)

Maintained and organized patient records and hospital data, ensuring compliance with confidentiality policies. Updated and managed electronic medical records and hospital information systems, coordinating with IT for troubleshooting. Operated the hospital's paging system to communicate important messages and handled email and Viber inquiries.

Medical Record Systems Paging Systems Data Entry Confidentiality Public Announcement System

Clinic Assistant

A.B. Mendoza Optical Clinic

Jan 2018 - Present (7 years 5 months)

Greeted patients warmly, scheduled appointments, and accurately managed patient records. Assisted optometrists during eye examinations, provided information on optical products, and handled inventory management. Processed payments, managed insurance claims, and educated patients on eyewear care.

Patient Greeting Appointment Management Records Management Inventory Management Payment Processing Customer Service Claims Reporting

Information Clerk

Our Lady of Lourdes Hospital

Feb 2013 - Present (12 years 4 months)

Performed basic clerical duties including filing and sorting data, and managed incoming mails and packages. Assisted daily clients with queries regarding doctor schedules and hospital offices, while also handling internal and external calls and maintaining the reception area.

Clerical Data Sorting Sorting Mail Customer Service Scheduling Data Entry Communication

Education

Degrees, certifications, and relevant coursework

GATEWAYS INSTITUTE OF SCIENCE AND TECHNOLOGY

Computer Secretarial, Computer Secretarial

Completed a program in Computer Secretarial, gaining foundational knowledge and skills relevant to administrative and office support roles. The curriculum covered essential computer applications and secretarial practices.

ELPIDIO QUIRINO HIGHSCHOOL

High School Diploma, General Studies

Completed secondary education, developing a broad range of academic skills and general knowledge. Engaged in various subjects to build a strong educational foundation.

BACOOD ELEMENTERY SCHOOL

Elementary School Certificate, General Studies

Completed primary education, acquiring fundamental literacy and numeracy skills. Developed basic academic competencies essential for further learning.