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Anna Ramsay

@annaramsay

Customer Success Manager at Cognizant Technology Solutions, guiding enterprise healthcare clients through SaaS adoption and renewals.

United States

Message

At Cognizant Technology Solutions, I manage the customer lifecycle for enterprise healthcare technology clients, from onboarding and adoption through retention and renewal planning. I develop customer success plans and use customer health and usage trends to recommend actions that support clients’ goals.

I also present Quarterly Business Reviews to executive stakeholders and share customer feedback with internal teams. Previously, I supported healthcare technology onboarding and implementation at Scriptdrop, and managed corporate client accounts and operational reporting at Enterprise Holdings Inc.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Cognizant Technology Solutions

Aug 2022 - Present (4 years 3 months)

Manage the full customer lifecycle for enterprise healthcare technology clients, driving onboarding, adoption, retention, and renewal planning. Build trusted relationships with executive stakeholders and serve as a strategic advisor to improve customer outcomes.

Account Success Coordinator

Scriptdrop

May 2021 - Jun 2022 (1 year 1 month)

Supported client onboarding and implementation activities for healthcare technology solutions, ensuring successful adoption and utilization. Managed escalations and collaborated with cross-functional teams to drive timely issue resolution and maintain customer satisfaction.

Customer Onboarding Implementation Salesforce Customer Engagement Escalation Management Cross Functional Collaboration Documentation Customer Success

Senior Staffing Specialist

CareCentrix

Nov 2020 - Mar 2021 (4 months)

Supported healthcare operations by coordinating communication between providers, patients, and internal teams to ensure compliant service delivery. Resolved operational issues through structured escalation processes and stakeholder communication.

Escalation Management Documentation Review Stakeholder Communication Healthcare Operations Communication Skills

Admin. Operations Manager

Enterprise Holdings Inc.

Feb 2016 - May 2020 (4 years 3 months)

Managed a portfolio of corporate client accounts while maintaining long-term relationships and resolving escalations. Performed account reconciliation, billing support, and financial documentation review, and analyzed operational performance metrics to identify improvement opportunities.