ankur shukla
@ankurshukla3
I've grown enterprise accounts, expanded ARR, and built customer success systems that improve retention and adoption.
IndiaWhat I'm looking for
At Infinite Uptime, I managed 50 B2B accounts and delivered $1.0M in ARR growth while sustaining 98% YoY retention. I built the team’s first customer health-scoring framework, onboarded 45+ customers, and increased solution adoption by 25%.
I’ve also grown Walmart Mexico from $2.0M to $5.0M in annual value at Trident Group and established Customer Success strategy and a US team at Axind Software BV. My earlier operations career spans $130M in global maritime freight operations, complex regulatory governance, and cross-functional delivery.
Experience
Work history, roles, and key accomplishments
AVP – Customer Success (Contract)
Axind Software BV
Feb 2026 - Aug 2026 (6 months)
Established the Customer Success function and strategy for strategic apparel accounts. Hired and managed a team of 2 CSMs and led engagement with flagship customers including Pivot Apparel and Velvet.
Account Manager, B2B Business Development
Infinite Uptime
Sep 2024 - Dec 2025 (1 year 3 months)
Managed a portfolio of 50 accounts, delivering $1.0M in ARR growth and sustaining 98% retention through a self-built customer health-scoring framework. Led onboarding, adoption, and governance initiatives including QBRs and SLA negotiations.
Sales Lead (Sub-Regional Head, US)
Trident Group
Apr 2023 - Sep 2024 (1 year 5 months)
Owned the Walmart Mexico relationship, growing the account from $2.0M to $5.0M in annual value within a year. Negotiated penalty reductions and managed key accounts including Macy's and Kohl's.
Operations Manager
OSM Norway / B.W. Maritime
Jan 2014 - Dec 2021 (7 years 11 months)
Spearheaded 25+ complex crude oil freight operations worth $130M across 50+ countries, leading a 25-member team to zero stoppages. Directed digital transformation and managed ship renovation projects.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Ahmedabad
Master of Business Administration, Business Administration
MBA (PGPX) from the Indian Institute of Management, Ahmedabad.
Indian Maritime University
Bachelor of Science, Nautical Science
B.Sc. in Nautical Science from the Indian Maritime University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring ankur?
You can contact ankur and 90k+ other talented remote workers on Himalayas.
Message ankurGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
