At GEMA International, I lead multi-project delivery for enterprise MDM and sovereign cloud initiatives across global clients. I oversee Omnissa Sovereign Solution deployments for Workspace ONE, supporting GDPR-compliant, locally hosted UEM services.
I’ve progressed from Support Engineer to Global Escalation Manager, leading high-impact incidents for Fortune 500 clients including Siemens, RBS, and Unilever. I built escalation trackers, health-check utilities, QA scripts, Feed X, and the DCS framework, improving onboarding data efficiency by 40%.
I bridge India operations with global stakeholders, aligning teams on SLAs, milestones, compliance, root-cause analysis, and release governance.
