Leontina User

Led the People & Culture strategy while managing Customer Care and Telesales teams (8 people), optimizing team performance. Built and scaled core HR operations end-to-end, from recruitment and onboarding to performance, compliance, L&D, engagement, and offboarding.

Providing HR consultancy services to various clients. This role involves offering expert advice and solutions across different HR functions.

Led the People & Culture strategy while managing Customer Care and Telesales teams (8 people), optimizing team performance. Built and scaled core HR operations end-to-end, from recruitment and onboarding to performance, compliance, L&D, engagement, and offboarding.

Partnered with Software Engineering, AI, and Marketing teams post-acquisition, supporting ~200 employees during organisational integration. Aligned HR strategies with business objectives to ensure a seamless transition, while maintaining employee engagement and minimising attrition.

Built and led the HR department from the ground up, transforming it into a strategic, people-first function focused on culture and growth, ensuring HR strategies directly supported business goals. Created and implemented core HR processes: employee engagement initiatives, continuous feedback culture, compensation and benefits alignment, EVP development, and talent acquisition.

Continued as a strategic and operational HR advisor to ensure the people strategy and processes I established remained strong and effective. Developed and implemented the company’s first global HR strategy, including building a recruitment function that grew FTE by +33% within a year.

Established HR as a key strategic function for the Czech branch. Managed all HR and payroll activities, partnering closely with local directors and CEE/EMEA HR teams.

Developed and implemented the company’s first global HR strategy, including building a recruitment function that grew FTE by +33% within a year. Focused on process improvement and implementation with an emphasis on people operations and talent management.

Partnered with the Country Director to lead HR across CZ & SK, supporting ~200 employees. Managed HR crisis effectively, reducing turnover by 30% within a year and cutting admin costs by 12%.

Provided HR support to TV production, Social Media, and all support functions across Prague HQ, former USSR bureaus, and Washington office. Managed employment processes for EU, non-EU, and CZ local staff, ensuring compliance and smooth onboarding, managed end-to-end HR administration and recruitment.

Led a team of 15 consultants, overseeing recruitment delivery for agency clients. Managed full recruitment cycles for various roles and industries.

Studied Economics and Management at the University of Economics in Prague. Completed a comprehensive curriculum from 2012 to 2019, earning a Master's degree.

Focused on East-European studies at Charles University in Prague, Faculty of Arts. Completed the Bachelor's program from 2012 to 2015.

Undertook an educational stay at a Russian state university in Moscow. Gained international academic experience during this period.

Completed secondary education at Gymnázium Komenského in Třinec, CZ. Achieved graduation from this institution.