ASAnkit Sharma
@ankitsharma4
Skilled Technical Helpdesk Administrator with strong problem-solving abilities.
IndiaWhat I'm looking for
I am a dedicated Technical Helpdesk Administrator with a proven track record in providing efficient IT support and troubleshooting hardware and software issues. My experience at SourceMash Technologies has equipped me with the skills to deliver first-level IT support through various channels, ensuring high user satisfaction and quick resolution of technical problems.
During my internship at Future Finders, I gained hands-on experience in computer networking, where I configured routers and switches and assisted in troubleshooting network connectivity issues. My commitment to maintaining system performance and security is reflected in my proactive approach to managing user accounts and documenting solutions in the knowledge base.
Experience
Work history, roles, and key accomplishments
Computer Networking Intern
Future Finders
Jan 2024 - Jun 2025 (1 year 5 months)
Gained hands-on experience in configuring routers, switches, and LAN/WAN networks using Cisco Packet Tracer and real devices. Assisted in troubleshooting network connectivity issues, IP addressing, and subnetting during lab simulations and real-time scenarios. Learned fundamentals of network security, firewalls, and monitoring tools under the guidance of senior network engineers.
Technical HelpDesk Administrator
SourceMash Technologies
Oct 2024 - May 2025 (7 months)
Delivered first-level IT support for hardware, software, and network issues via phone, email, and remote access tools, ensuring high user satisfaction and quick resolution of tickets. Managed user accounts, permissions, and password resets using Active Directory, while maintaining system security through regular updates, patches, and antivirus deployment. Documented solutions in the knowledge base
Education
Degrees, certifications, and relevant coursework
Punjab Technical University
Bachelor of Technology, Computer Science and Engineering
2021 - 2025
Grade: 6.9 upto 6 Semester
Pursued a Bachelor of Technology degree focusing on Computer Science and Engineering. Studied core subjects including programming, data structures, and algorithms. Achieved a GPA of 6.9 up to the 6th semester.
HPBOSE
12th Standard, Science
2020 - 2021
Grade: 65%
Completed 12th standard education under the Himachal Pradesh Board of School Education. Focused on the Science stream. Achieved a passing percentage of 65%.
Availability
Location
IndiaAuthorized to work in
Job categories
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