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Ankit Sharma

@ankitsharma36

Senior Customer Success Executive at Vetting.com, where I created 30+ SOPs and HubSpot workflows for customer support.

At Vetting.com, I manage enterprise and individual customer accounts, guiding onboarding, platform adoption, and verification workflows. I created 30+ SOPs and process documents, and designed HubSpot forms and workflows to streamline customer and candidate requests.

I also coordinate with Product and Engineering on bug validation, UAT, release testing, and customer follow-up. Previously, at Blueginger Technologies, I managed relationships and support for approximately 40 clients as the sole Customer Success representative, and at Eon Networks I supported prospecting, demonstrations, and client onboarding.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Executive

Current

Vetting.com

Apr 2024 - Present (2 years 7 months)

Managed enterprise and individual customer accounts, supporting onboarding, platform adoption, and verification workflows. Conducted product demonstrations, developed 30+ SOPs, and coordinated with Product and Engineering teams on platform issues.

Customer Success Account Management Customer Onboarding Product Demonstrations HubSpot SOP Development UAT Release Testing Cross functional Coordination

Customer Success Executive

Blueginger Technologies

Jan 2022 - Aug 2023 (1 year 7 months)

Served as the sole Customer Success representative, managing relationships and support for approximately 40 clients. Delivered product demonstrations, onboarding, and training sessions, and collaborated with development on UAT and product releases.

Customer Success Customer Relationship Management Product Demonstrations Customer Onboarding UAT test case preparation Issue Validation Product Release

Business Development Executive

Eon Networks

Apr 2021 - Jul 2021 (3 months)

Conducted prospecting and lead generation activities to identify and engage potential clients. Supported sales presentations and product demonstrations, and coordinated with internal teams for smooth client onboarding.

Lead Generation Prospecting Sales Presentations Product Demonstrations Customer Relationship Management Onboarding coordination