ANKIT KUMAR

Lead end-to-end solution delivery of the Unified-CXM platform across the Middle East and Africa region for large enterprise customers. Own delivery outcomes, technical governance, and customer escalations across strategic accounts.

Orchestrated end-to-end Azure cloud delivery programs across enterprise accounts, consistently meeting scope, budget, and schedule commitments. Designed and institutionalized PMO governance frameworks and led SOC and AI automation initiatives.

Synchronized PMO processes across a multi-project portfolio, ensuring SLA compliance and consistent delivery standards. Launched a Project Management CoE and mapped as-is and to-be processes to reduce bottlenecks.

Managed full-lifecycle SDLC delivery for client-facing software products, coordinating front-end, back-end, and cloud hosting teams. Oversaw scope, schedule, cost, and risk management, and produced executive status reports.

Defined product roadmaps and drove feature delivery aligned with business priorities and customer needs in a fast-paced retail technology environment.

Led production planning, FANUC robotic welding system management (KAREL programming), and manpower allocation across press and weld shop operations. Developed analytical planning frameworks and documentation standards.

Pursued a PGDBM in Business Administration and Management from XLRI Jamshedpur from 2018 to 2021.

Completed a B.Tech in Mechanical Engineering from Kolhan University from 2010 to 2014.

Earned the Certified ScrumMaster (CSM) certification from Scrum Alliance.

Completed the Critical Thinking & Problem Solving certification from PMI-CPMAI.