Ankit Dhanotiya

I’m a results-driven Business Head with 2+ years of experience in SaaS platforms, Shopify ecosystem support, and digital marketing. I build and scale customer support systems that reduce friction, improve response workflows, and strengthen long-term retention.

At AiTrillion, I built and scaled the customer support team, reducing ticket volume through proactive knowledgebase creation and tool-tip implementation. I also trained FinAI and ZiaAI chatbots on historical client queries, enabling automated responses and reducing repetitive support tickets.

My work goes beyond support: I lead digital marketing initiatives, including email campaigns, ABM strategies, and co-marketing partnerships to drive client acquisition. I analyse MRR trends to prioritize feature development and support platform growth.

I’m comfortable operating across tools and teams—managing Zoho and Intercom workflows, onboarding new team members, and acting as the primary liaison between clients and the tech team for bug reporting and feature recommendations. I bring a structured, execution-focused mindset to every onboarding, review campaign, and reporting cycle.