Anjellae Gotras

I am a resourceful and driven management professional with a strong track record in operational leadership, team development, and customer satisfaction. My experience as a Virtual Assistant at MAP Communications has honed my ability to maintain professional customer service while multitasking in time-sensitive environments. I thrive in dynamic settings that require adaptability, rapid decision-making, and clear communication.

Previously, I worked as an IT Support Representative for TurboTax, where I provided technical and customer service support to clients using QuickBooks and tax software. This role allowed me to develop transferable skills in troubleshooting and remote support while adhering to strict security protocols. Additionally, my volunteer experience as a Team Lead for Dale Holness involved directing a team of 25 volunteers at a large-scale public event, showcasing my ability to manage workflows and ensure effective communication among diverse teams.