Anjali Singh
@anjalisingh24
I resolve customer queries through chat, email, data support, and reporting.
IndiaWhat I'm looking for
I've handled chat and email customer support at Hotel Mid-town Grand, resolving queries, bookings, and complaints while maintaining accurate communication records. I now support day-to-day operations at Agnitiure Technologies Pvt. Ltd., managing 20+ internal queries daily and coordinating across departments.
I'm comfortable with Excel reporting, data entry, validation, documentation, and customer record management. After completing the Google Data Analytics Certificate, I'm looking to return to a dedicated chat support role where I can combine responsive customer service with accurate data handling.
Experience
Work history, roles, and key accomplishments
Back-End Executive / Data Support Executive
Agnitiure Technologies Pvt. Ltd.
Jan 2025 - Present (1 year 8 months)
Manage and resolve 20+ internal queries daily, ensuring smooth day-to-day operations. Maintain and update operational reports in Excel for accurate data tracking.
Back-End Executive / Data Support Executive
Agnitiure Technologies Pvt. Ltd.
Jan 2025 - Present (1 year 8 months)
Manage and resolve 20+ internal queries daily, ensuring smooth day-to-day operations. Maintain and update operational reports in Excel for accurate data tracking.
Customer Support Executive (Chat & Email)
Hotel Mid-town Grand
Jan 2022 - Dec 2023 (1 year 11 months)
Handled customer queries via live chat and email, resolving issues promptly and professionally. Managed bookings and complaints, working to maintain high customer satisfaction.
Customer Support Executive (Chat & Email)
Hotel Mid-town Grand
Jan 2022 - Dec 2023 (1 year 11 months)
Handled customer queries via live chat and email, resolving issues promptly and professionally. Managed bookings and complaints, working to maintain high customer satisfaction.
Data Entry Operator
SRD Solution Pvt. Ltd.
Jan 2021 - Dec 2022 (1 year 11 months)
Maintained customer records and documentation with a strong focus on accuracy. Ensured data integrity across entry and handling processes.
Data Entry Operator
SRD Solution Pvt. Ltd.
Jan 2021 - Dec 2022 (1 year 11 months)
Maintained customer records and documentation with a strong focus on accuracy. Ensured data integrity across entry and handling processes.
Education
Degrees, certifications, and relevant coursework
Coursera
Google Data Analytics Certificate, Data Analytics
2024 - 2025
Completed the Google Data Analytics Certificate, enhancing skills in data analysis and reporting.
Coursera
Google Data Analytics Certificate, Data Analytics
2024 - 2025
Completed the Google Data Analytics Certificate, enhancing skills in data analysis and reporting.
Vedant College of Engineering & Technology
Bachelor of Technology, Computer Science
2016 - 2020
Pursued a Bachelor of Technology in Computer Science, building a strong technical foundation.
Vedant College of Engineering & Technology
Bachelor of Technology, Computer Science
2016 - 2020
Pursued a Bachelor of Technology in Computer Science, building a strong technical foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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