Ani Yenokyan

AY

Looking for a job

Ani Yenokyan

@aniyenokyan

IT Operations Manager at Ardshinbank who coordinated service workflows and tracked internal tickets in Jira Service Desk.

At Ardshinbank, I coordinated IT service delivery workflows across departments and tracked internal tickets to support established processes and SLAs. I also supported contract lifecycle processes and used Jira Service Desk and 1C to manage workflows.

At Prax it, I managed operational processes, led recruitment and onboarding, and coordinated team workflows and contractors. I also planned events and educational programs, drawing on my experience in social media, photography, and design.

Experience

Work history, roles, and key accomplishments

AR

IT Operations Manager

Ardshinbank

Dec 2022 - Feb 2026 (3 years 2 months)

Coordinated IT service delivery workflows across multiple departments, ensuring timely execution of operational tasks. Supported contract lifecycle processes and monitored internal tickets to ensure compliance with SLAs.

Jira Service Desk Workflow Management Ticket Management Contract Coordination SLA Compliance

PI

Co-Founder & Operations Manager

Prax it

Aug 2020 - Dec 2022 (2 years 4 months)

Managed end-to-end operational processes, improving efficiency and consistency of service delivery. Led recruitment, admissions, team coordination, marketing, and event planning.

Operations Management Recruitment Onboarding Team Coordination Marketing Coordination Social Media Management Event Planning

SE

Self-Employed Photographer and Designer

Self Employed

Jan 2011 - Dec 2019 (8 years 11 months)

Provided photography, photo editing, and design services for clients.

Photography Photo Editor Design

QS

Social Media Marketing Specialist

Quality Shoes

May 2018 - Apr 2019 (11 months)

Created promotions on social media, handled customer communication, and performed photography for marketing materials.

Social Media Marketing Client Communication Photography

EI

Administrative Officer

Elenet ISP

Jan 2007 - Dec 2008 (1 year 11 months)

Handled contract signing, maintained cash receipt journals, and provided client service and problem resolution.

Contract Management Cash Handling Client Services problem resolution

Education

Degrees, certifications, and relevant coursework

GO

Google

Google Project Management Certificate, Project Management

Earned the Google Project Management certificate in 2026.

AC

ACA

IT Project Management, IT Project Management

Completed IT project management certification from ACA in 2022.

IN

International Scientific-Educational Center of NASRA

Master of Science, Social Psychology

Master of Science in Social Psychology from the International Scientific-Educational Center of NASRA, completed in 2018.

AU

Armenian Open University

Bachelor of Arts, Design

Bachelor of Arts in Design from Armenian Open University, completed in 2006.

Tech stack

Software and tools used professionally

Jira Service Desk

Jira

Availability

Looking for a job

Location

Armenia

Authorized to work in

Salary expectations

60k+ USD

Job categories

IT Operations Manager Operations Manager Project Manager

Skills

IT Operations IT Service Delivery Workflow Management Ticket Management SLA Management Contract Coordination Project Management Recruitment Onboarding Event Planning Jira Service Desk Jira Google Project Management Certificate

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