Open to opportunities

aniya williams

@aniyawilliams

Message

Customer service professional with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a part-time position that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with a strong background in providing exceptional service and support. My experience spans various roles, including management and team member positions, where I have honed my skills in customer satisfaction and effective communication. I thrive in fast-paced environments and am known for my ability to remain personable and professional under pressure.

Currently, I serve as a key holder at Cotton On Kids, where I assist customers in finding products, answering inquiries, and promoting rewards programs. My promotion to key holder in October 2023 reflects my commitment to excellence and leadership within the team. I am pursuing a Bachelor of Science in Health Care Administration, which complements my passion for helping others and my goal of advancing in the customer service field.

Experience

Work history, roles, and key accomplishments

Current

Management Team/Key Holder

Current

Cotton On Kids

Jun 2022 - Present (3 years)

Helped customers find specific products, answered questions and offered advice. Assisted with purchases, locating items and signing up for rewards programs. Promoted to key holder in October 2023.

Customer Service Sales Product Knowledge Team Leadership

Team Member/Office Assistant

California Baptist University

Mar 2021 - Present (4 years 3 months)

Helped clients schedule and book events on campus. Utilized Microsoft Office for various tasks.

Scheduling Microsoft Office Administrative Support Communication

Team Member/Sales Associate

Cotton On

Nov 2020 - Present (4 years 7 months)

Helped customers find specific products, answered questions and offered advice. Assisted with purchases, locating items and signing up for rewards programs.

Customer Service Sales Customer Engagement

Cashier/Grill Team Crew Member

McDonald's

Nov 2019 - Present (5 years 7 months)

Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer service.

Customer Service Inventory Management

Team Member/Office Assistant

Leah Malveaux

Jan 2019 - Present (6 years 5 months)

Assisted with various tasks as a team member and office assistant. Supported administrative operations and client interactions.

Teamwork Task Management

Snack Bar Cashier

Corona Chargers

Jul 2018 - Present (6 years 11 months)

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Counted product stock to maintain inventory records.

Inventory Management Customer Service Payment Processing

Education

Degrees, certifications, and relevant coursework

California Baptist University

Bachelor of Science, Health Care Administration

Completed a Bachelor of Science in Health Care Administration. Focused on the principles and practices of managing healthcare systems and organizations.