Anit Tiku
@anittiku
I resolve enterprise SaaS escalations and build integrations that improve support outcomes.
IndiaWhat I'm looking for
At Onit, I own Tier 2/3 support for enterprise legal-ops clients across ELM, CLM, and matter/spend platforms, resolving configuration, workflow, and integration issues end to end. I also build client workflows, dynamic forms, and business rules with Liquid templating.
Previously at Keywords Studios, I implemented Helpshift for 10+ enterprise clients and designed 14+ cross-region Azure Logic Apps workflows. At Wizni, I reduced average ticket resolution from 48 to 11 hours and raised CSAT from 70% to 95% across 160+ clients through structured root-cause analysis and outage response.
Experience
Work history, roles, and key accomplishments
Owned Tier 2/3 support for enterprise legal-ops clients, diagnosing configuration, workflow, and integration issues end to end. Built and modified in-platform client workflows, dynamic forms, and business rules using Liquid templating across 50+ clients.
Education
Degrees, certifications, and relevant coursework
Punjab Technical University
Bachelor of Technology, Computer Science
Bachelor of Technology in Computer Science from Punjab Technical University, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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