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Anisatul Hamida

@anisatulhamida

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Marine transportation engineer focused on logistics, port operations, and supply chains.

Indonesia

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What I'm looking for

I seek a maritime logistics or port operations role where I can apply hands-on shipping, terminal planning, and supply-chain skills, grow in operational responsibility, and work within collaborative, improvement-focused teams.

I am a Marine Transportation Engineering graduate with hands-on experience in customer service, port operations, and logistics analytics. I have contributed to terminal planning, handled container shipping workflows, and supported research projects—achieving practical outcomes like 150+ customer satisfaction data points and operational reporting improvements.

I combine technical skills (Excel optimization, AutoCAD, Visio, Tableau) with project and event management experience from internships and student leadership roles. I work well across teams, manage documentation and stakeholder communication, and I am motivated to apply my port, shipping, and supply chain expertise to operational and development roles in maritime logistics.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

PT Trimitra Trans Persada (B-LOG)

Feb 2024 - Present (2 years 1 month)

Receive and process container orders, maintain daily shipping data reports, coordinate invoices and customer communications, and assist in resolving shipping constraints to ensure timely operations.

Customer Service Invoicing Data Entry Complaint Resolution

Project Assistant

Marine Transportation and Logistics Laboratory

Oct 2023 - Dec 2023 (2 months)

Supported research and analysis for laboratory projects, managed project documentation, and participated in meetings to drive project deliverables and data-driven insights.

Research Data Analysis Document Management Project Administration Meeting Coordination Problem Solving

Business Development Intern

Terminal Petikemas Surabaya

Jul 2022 - Oct 2022 (3 months)

Analyzed 20-year terminal stacking requirements, compiled operational reports and presentations, collected 150 customer satisfaction data points, and moderated operations division meetings.

Microsoft Excel Port Operations Data Collection Report Writing Presentation Project Management

Surveyor

Kementerian Sosial RI

Oct 2021 - Jan 2022 (3 months)

Conducted surveys of 400 beneficiaries in Banyuwangi Regency and contributed to planning a Labatani program to support government aid distribution and community development.

Surveying Program Development Community Engagement Data Collection Field Research

Content Writer

Sehat Jiwa Bahagia

Sep 2020 - Nov 2020 (2 months)

Created and edited social media content, producing three Instagram posts averaging 500 likes and collaborating across departments to align messaging.

Content Writing Editing Social Media Collaboration Research

Education

Degrees, certifications, and relevant coursework

Institut Teknologi Sepuluh Nopember

Bachelor's Degree, Marine Transportation Engineering

Grade: 3.33/4.00

Activities and societies: Final project: "Maritime Transportation Model of Fertilizer Transportation as the Impact of Fertilizer Factory Development in West Papua"; participated in relevant laboratory and training activities.

Completed a Bachelor's Degree in Marine Transportation Engineering with a final project on fertilizer maritime transportation modeling related to factory development in West Papua.