Open to opportunities

Anilal Sad

@anilalsad

Message

Telecom operations leader specializing in Local Number Portability, provisioning, and team leadership.

India

Message

What I'm looking for

I seek a leadership role in a US-based telecom firm focused on provisioning and LNP operations, with opportunities to lead teams, improve processes, and drive client success.

I am a Telecom Operations Leader with 21+ years of experience, including 19+ years in the U.S. telecom domain, specializing in Local Number Portability (LNP), order management, and service provisioning for Tier-1 clients. I have led teams of up to 16 members, delivered processes for clients such as Verizon, Windstream, EarthLink, Peerless, XO and Global Crossing, and implemented automation and dashboards to improve accuracy and turnaround time.

I am a recognized SME in LNP and provisioning with strong experience in operations management, SLA and regulatory compliance, incident management and RCA, process documentation, training and mentoring. I drive continuous improvement, streamlined workflows with tools like Metasolv M6, NPAC/SOA, Salesforce, JIRA and ServiceNow, and focus on minimizing escalations while enhancing client satisfaction.

Experience

Work history, roles, and key accomplishments

Supervisor – Operations

FusionCX

Oct 2005 - Mar 2025 (19 years 5 months)

Led a 16-member telecom operations team delivering Local Number Portability (LNP) and provisioning services for Tier-1 US clients, ensuring SLA compliance and reducing escalations through process improvements and automation.

Metasolv M6 NPAC SOA Salesforce Jira ServiceNow SLA Management Root Cause Analysis

Data Analyst

Adarsh Solutions

Nov 2003 - Oct 2005 (1 year 11 months)

Performed data mapping, classification and quality assurance for product data management supporting i2 Technologies, maintaining database accuracy and supporting content management workflows.