Aniekan Umanah

I am an entry-level customer support specialist with hands-on experience using Freshdesk to manage inbound calls, live chat, and email interactions.

I consistently resolved over 90% of customer issues on first contact at Dexstiches and handled high daily volumes of calls and chats while maintaining documentation and follow-up procedures.

At Everest Education I supported outreach and appointment setting, contributing to a significant increase in qualified leads and converting new accounts while helping maintain strong client retention.

I bring strong communication, accuracy, remote-work readiness, and SaaS customer experience skills, and I am focused on delivering timely, empathetic support that improves customer satisfaction.