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@aniekanbessie
Dedicated project assistant with expertise in coordination and customer service.
I am a dedicated and detail-oriented professional with over 3 years of experience in customer service, administrative support, and project coordination. My journey has equipped me with the skills to manage multiple tasks efficiently, support cross-functional teams, and enhance operational workflows. I pride myself on my ability to deliver exceptional service and foster positive client relationships.
In my recent role as a Project Assistant at Glovynox Nigeria Ltd, I assisted in planning and coordinating projects, ensuring timely completion of tasks while managing project documentation and facilitating communication between stakeholders. My previous experience as a Customer Support Representative at HANiM Synergy Engineering Services Ltd allowed me to resolve over 30 customer issues daily, contributing to improved client satisfaction and retention.
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Work history, roles, and key accomplishments
Glovynox Nigeria Ltd
Jan 2023 - Jan 2024 (1 year)
Assisted in planning and coordinating projects, ensuring timely completion of tasks. Managed project documentation, facilitated communication between stakeholders, and utilized Microsoft Excel for tracking and reporting.
HANiM Synergy Engineering Services Ltd
Jan 2019 - Dec 2022 (3 years 11 months)
Provided timely support to clients via phone and chat, resolving over 30 issues daily. Collaborated with internal teams to escalate customer queries, improve satisfaction, and maintained detailed records of interactions.
Tylord's Fabrics
Jan 2018 - Dec 2019 (1 year 11 months)
Managed front desk operations, including greeting clients and handling correspondence. Organized meetings, maintained schedules, supported daily administrative tasks, and implemented filing systems to improve efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Science, Geology
2014 - 2018
Senior Secondary Certificate
2011 - 2014
Software and tools used professionally
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