Angelo Zuppardo

Moderated content for TikTok, ensuring compliance with community guidelines and maintaining quality standards.

Worked as a Data Analyst, Reviewer, and Evaluator for LLM training, contributing to high-quality AI training datasets. Leveraged critical thinking and problem-solving skills in data annotation, analysis, and language model refinement.

Evaluated and reviewed linguistic models, focusing on improving AI-based content analysis and ensuring clarity and coherence.

Delivered technical support and customer services through live channels, ensuring high-quality assistance and client satisfaction.

Handled front desk responsibilities for rooms rented to the public, ensuring a welcoming environment and efficient service.

Managed front desk operations for student dorm rooms, providing assistance and information to residents and visitors.

Provided customer service and technical assistance, focusing on problem-solving and critical thinking to address client needs effectively.

Responsible for TikTok content moderation, ensuring adherence to platform guidelines and community standards. Applied critical thinking and problem-solving skills to evaluate and manage user-generated content effectively.

Provided technical support and customer services on live channels, resolving customer issues efficiently. Managed complex workflows and digital tools to ensure high service quality and customer satisfaction.

Served as a Front Desk Receptionist for rooms rented to the public, managing bookings and guest inquiries. Ensured smooth operations and provided excellent customer service in a dynamic environment.

Worked as a Front Desk Receptionist for student dorm rooms, assisting students with their accommodation needs. Handled administrative tasks and provided support to ensure a positive living experience for residents.

Delivered customer services for Poste Italiane, handling various customer inquiries and transactions. Ensured efficient service delivery and maintained customer satisfaction through effective communication.

Provided B2B focused call center services, assisting business clients with their inquiries and support needs. Maintained high standards of customer service and resolved complex issues effectively.

Grade: 105

Activities and societies: Computer Science projects, collaborative coding assignments, and participation in software development workshops.

Developed strong problem-solving skills and teamwork through hands-on programming tasks and technical group projects during my studies at the University of Catania.

Activities and societies: Training in accounting.

Completed training in accounting, focusing on financial principles and practices.

Activities and societies: Front desk receptionist for students dorm rooms.

Worked as a front desk receptionist for students' dorm rooms, managing inquiries and providing assistance to residents.