
Angel laura Anjofei
@angellauraanjofei
Customer service representative at GOODWILL FINANCIAL HOUSE PLC who supported customers with banking transactions and foreign transfers.
What I'm looking for
At GOODWILL FINANCIAL HOUSE PLC, I assisted customers with deposit, withdrawal, and transfer slips. I also followed up with prospects for account creation and handled foreign transactions for the Bonamoussadi branch, including MONEY GRAM and RIA.
At UBA Cameroon SA, I worked with the Resident Control Officer during my professional internship. I reviewed transactions, checked tellers’ cash vouchers for compliance, and verified physical account documents.
At MTN Cameroon S.A (MTNC), I followed up on pending customer cases and contacted customers to check that their problems were resolved. I also submitted daily performance reports to the branch manager and supported sales of home boxes and accessories.
At SOCIETE GENERAL CAMEROUN SA, I worked as a back office agent in quality assurance, validating current and savings accounts and checking conformity. I’m familiar with amplitude (CBS), and I gained knowledge of account validation for fund transfers involving succession and non-resident American citizens under FATCA.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Goodwill Financial House PLC
Feb 2025 - Jun 2025 (4 months)
Assisted customers with deposit, withdrawal, and transfer order slips. Phoned and followed up prospects for account creation, and handled foreign transactions such as MoneyGram and RIA.
Professional Intern
UBA Cameroon SA
Nov 2024 - Jan 2025 (2 months)
Assisted customers with financial forms and worked with the Resident Control Officer to ensure compliance with policies and procedures. Reviewed transactions and verified account documents for accuracy.
Customer Service Representative
MTN Cameroon S.A
Mar 2024 - Sep 2024 (6 months)
Reported daily performance to supervisor and ensured customer satisfaction. Handled customer issues, sent reminders for pending cases, and achieved sales targets for home boxes and SIM cards.
Back Office Agent
Societe Generale Cameroun SA
Apr 2022 - Mar 2024 (1 year 11 months)
Ensured conformity and validation of customer current and savings accounts. Acquired expert knowledge in validating accounts for fund transfers and FATCA accounts for non-resident American citizens.
Accountant Intern
Cabinet d'Etude et d'Audit Comptable SARL
Jun 2021 - Aug 2021 (2 months)
Ensured accuracy in collecting, classifying, and inputting transactions. Gained knowledge in declaring monthly income taxes and received a performance mark of 18/20.
Waitress and Intern Cook
Lady M Restaurant
Jun 2015 - Jun 2017 (2 years)
Cooked when the cook was late or on leave and served customers on time. Learned to cook various African dishes and interact with difficult customers.
Education
Degrees, certifications, and relevant coursework
Institut Supérieur de Technologie Avancée et de Management (ISTAMA)
Bachelor Degree in Accounting and Finance, Business and Finance
Pursued a Bachelor Degree in Accounting and Finance, expected to complete in September 2024.
Institut Supérieur de Technologie Avancée et de Management (ISTAMA)
Higher National Diploma, Business and Finance
Completed a Higher National Diploma in Business and Finance in August 2023.
Societe Generale Cameroun S.A.
Certification, Information Security
Grade: 90%
Completed certification on Information Security with a 90% mark in August 2023.
Institut Supérieur de Technologie Avancée et de Management (ISTAMA)
Association President, Leadership
2021 - 2022
Activities and societies: Vice and only female president of the school's association; good remark for integrity and discipline; developed boldness and confidence.
Served as Vice and only female president of the school's association, with good remarks for integrity and discipline.
Advance Vocational Training Center
Diploma, Hotel Management and Catering
Grade: Second position in entrance concours
Passed second position in entrance concours for Hotel Management and Catering in September 2018.
National Bilingual College
Advanced Level in Accounting, Business Studies
Completed Advanced Level in Accounting in August 2017.
Presbyterian Girls Secondary School
Ordinary Level in General Studies, General Education
Completed Ordinary Level in General Studies in August 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring Angel laura?
You can contact Angel laura and 600K+ other talented remote workers on Himalayas.
Message Angel lauraGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
