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Angel laura AnjofeiAA
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Angel laura Anjofei

@angellauraanjofei

Customer service representative at GOODWILL FINANCIAL HOUSE PLC who supported customers with banking transactions and foreign transfers.

Cameroon
Message

What I'm looking for

I’m looking to further develop my skills and expertise in a supportive and innovative environment.

At GOODWILL FINANCIAL HOUSE PLC, I assisted customers with deposit, withdrawal, and transfer slips. I also followed up with prospects for account creation and handled foreign transactions for the Bonamoussadi branch, including MONEY GRAM and RIA.

At UBA Cameroon SA, I worked with the Resident Control Officer during my professional internship. I reviewed transactions, checked tellers’ cash vouchers for compliance, and verified physical account documents.

At MTN Cameroon S.A (MTNC), I followed up on pending customer cases and contacted customers to check that their problems were resolved. I also submitted daily performance reports to the branch manager and supported sales of home boxes and accessories.

At SOCIETE GENERAL CAMEROUN SA, I worked as a back office agent in quality assurance, validating current and savings accounts and checking conformity. I’m familiar with amplitude (CBS), and I gained knowledge of account validation for fund transfers involving succession and non-resident American citizens under FATCA.

Experience

Work history, roles, and key accomplishments

GP

Customer Service Representative

Goodwill Financial House PLC

Feb 2025 - Jun 2025 (4 months)

Assisted customers with deposit, withdrawal, and transfer order slips. Phoned and followed up prospects for account creation, and handled foreign transactions such as MoneyGram and RIA.

US

Professional Intern

UBA Cameroon SA

Nov 2024 - Jan 2025 (2 months)

Assisted customers with financial forms and worked with the Resident Control Officer to ensure compliance with policies and procedures. Reviewed transactions and verified account documents for accuracy.

MTN Cameroon S.A logoMS

Customer Service Representative

MTN Cameroon S.A

Mar 2024 - Sep 2024 (6 months)

Reported daily performance to supervisor and ensured customer satisfaction. Handled customer issues, sent reminders for pending cases, and achieved sales targets for home boxes and SIM cards.

Societe Generale Cameroun SA logoSS

Back Office Agent

Societe Generale Cameroun SA

Apr 2022 - Mar 2024 (1 year 11 months)

Ensured conformity and validation of customer current and savings accounts. Acquired expert knowledge in validating accounts for fund transfers and FATCA accounts for non-resident American citizens.

CS

Accountant Intern

Cabinet d'Etude et d'Audit Comptable SARL

Jun 2021 - Aug 2021 (2 months)

Ensured accuracy in collecting, classifying, and inputting transactions. Gained knowledge in declaring monthly income taxes and received a performance mark of 18/20.

LR

Waitress and Intern Cook

Lady M Restaurant

Jun 2015 - Jun 2017 (2 years)

Cooked when the cook was late or on leave and served customers on time. Learned to cook various African dishes and interact with difficult customers.

Education

Degrees, certifications, and relevant coursework

II

Institut Supérieur de Technologie Avancée et de Management (ISTAMA)

Bachelor Degree in Accounting and Finance, Business and Finance

Pursued a Bachelor Degree in Accounting and Finance, expected to complete in September 2024.

II

Institut Supérieur de Technologie Avancée et de Management (ISTAMA)

Higher National Diploma, Business and Finance

Completed a Higher National Diploma in Business and Finance in August 2023.

SS

Societe Generale Cameroun S.A.

Certification, Information Security

Grade: 90%

Completed certification on Information Security with a 90% mark in August 2023.

II

Institut Supérieur de Technologie Avancée et de Management (ISTAMA)

Association President, Leadership

2021 - 2022

Activities and societies: Vice and only female president of the school's association; good remark for integrity and discipline; developed boldness and confidence.

Served as Vice and only female president of the school's association, with good remarks for integrity and discipline.

AC

Advance Vocational Training Center

Diploma, Hotel Management and Catering

Grade: Second position in entrance concours

Passed second position in entrance concours for Hotel Management and Catering in September 2018.

NC

National Bilingual College

Advanced Level in Accounting, Business Studies

Completed Advanced Level in Accounting in August 2017.

PS

Presbyterian Girls Secondary School

Ordinary Level in General Studies, General Education

Completed Ordinary Level in General Studies in August 2013.

Tech stack

Software and tools used professionally

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