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Angel Josephine Manuel

@angeljosephinemanuel

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Strategic operations analyst driving revenue and cost optimization.

Philippines

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What I'm looking for

I seek roles where I can lead cross-functional initiatives, optimize revenue and costs, build data-driven frameworks, and influence strategy in mission-driven healthcare or digital teams.

I am a Strategic Business Analyst and Project Lead with 5+ years optimizing healthcare and digital operations for US and Australian markets, using hypothesis-driven problem solving, Lean Six Sigma, and first-principles analysis to translate complex operational data into high-impact solution roadmaps.

I have a proven track record improving conversion (53% standing conversion rate), reducing operational spend, designing KPI frameworks and dashboards, and leading cross-functional initiatives that bridge stakeholder strategy to technical execution while improving CSAT and operational margins.

Experience

Work history, roles, and key accomplishments

Operations Associate

Eucalyptus

Oct 2025 - Dec 2025 (2 months)

Optimized patient onboarding funnels to achieve a 53% conversion rate by identifying and resolving systemic blockers and partnered with Sales, Product, and Engineering to implement activation fixes.

Funnel Analysis SQL Conversion Optimization Cross Functional Collaboration Root Cause Analysis

Project Lead, Patient Journey

Eucalyptus

Jan 2025 - Dec 2025 (11 months)

Led cost optimization and operational roadmaps to reduce recurring delivery failures and replacement overhead, delivering measurable ROI through BRDs and stakeholder-aligned solutions.

Cost Optimization Excel Stakeholder Management

Patient Support Team Lead

Eucalyptus

Aug 2024 - Dec 2025 (1 year 4 months)

Architected an Escalations Framework and founded a High-Risk task force during 10x growth, reducing repeat escalations and maintaining an 88% CSAT through QA and coaching.

Escalations & QA Risk Mitigation Coaching CSAT

Team Leader

TTEC

Nov 2021 - Apr 2024 (2 years 5 months)

Drove a data-driven coaching framework that increased KPI performance 10%+, automated performance reporting, and ensured 100% HIPAA compliance for a US healthcare support unit.

Coaching Automation HIPAA compliance SLA Management Reporting

Team Leader

The Six Pack Chef

Jan 2019 - Jul 2020 (1 year 6 months)

Promoted to Team Leader within five months by standardizing multi-channel operations and integrating clinical nutrition guidance into client programs to improve service consistency.

Operations Management Process Standardization Customer Service Team Leadership