Open to opportunities

Angelica Gonzales

@angelicagonzales

Message

Results-driven POS and SaaS specialist skilled in launches, troubleshooting, and client onboarding.

United States

Message

What I'm looking for

I seek client-facing roles where I lead POS implementations, troubleshoot systems, improve launch processes, and mentor teams in collaborative, growth-oriented environments.

I am a results-driven POS and SaaS specialist with several years supporting complex hardware and software ecosystems in high-volume, customer-facing environments.

I lead POS system launches and onboarding, handling device provisioning, menu and system configuration, training, and go-live readiness while serving as the primary client contact during implementations.

I excel at hardware diagnostics, software troubleshooting, quality assurance validation, root cause analysis, and detailed technical documentation to ensure system stability and strong first-call resolution.

I collaborate closely with installation technicians and internal teams to resolve onsite issues in real time, drive process improvements from launch feedback, and deliver reliable, scalable POS solutions.

Experience

Work history, roles, and key accomplishments

Current

Launch Team / QA Install Specialist

Current

Shift4

Aug 2025 - Present (5 months)

Led onboarding and launch support for SkyTab POS accounts, managing system setup, menu configuration, training, and go-live readiness while resolving hardware and software blockers to ensure successful launches.

Salesforce Go Live Support

Mentor

Shift4

Aug 2025 - Feb 2026 (6 months)

Designed and delivered structured mentorship programs that increased engagement and retention, led knowledge-sharing initiatives, and created tailored development plans to improve team skills and performance.

Mentorship Training Program Design Knowledge Sharing Coaching team development

POS Software Support

Shift4

Feb 2024 - Aug 2025 (1 year 6 months)

Guided merchants through complex POS issues across phone, email, and chat, achieving strong first-call resolution and maintaining detailed case documentation to improve merchant satisfaction.

POS Troubleshooting Customer Support Root Cause Analysis Case Documentation Terminal Diagnostics Multichannel Support

Shipping & Receiving Clerk

Allen Distribution

Oct 2022 - Feb 2024 (1 year 4 months)

Coordinated shipments and verified orders to ensure timely, accurate delivery, maintained inventory records, and resolved shipping discrepancies to improve logistics accuracy.

Inventory Management Order Verification Logistics Optimization

Shipping & Receiving Clerk

Lineage Logistics

Jun 2021 - Aug 2022 (1 year 2 months)

Managed shipment coordination and inventory tracking, collaborated with carriers to optimize delivery schedules, and maintained organized documentation to support logistics operations.

Logistics Documentation Order Verification