Angelica Gonzales
@angelicagonzales
Results-driven POS and SaaS specialist skilled in launches, troubleshooting, and client onboarding.
What I'm looking for
I am a results-driven POS and SaaS specialist with several years supporting complex hardware and software ecosystems in high-volume, customer-facing environments.
I lead POS system launches and onboarding, handling device provisioning, menu and system configuration, training, and go-live readiness while serving as the primary client contact during implementations.
I excel at hardware diagnostics, software troubleshooting, quality assurance validation, root cause analysis, and detailed technical documentation to ensure system stability and strong first-call resolution.
I collaborate closely with installation technicians and internal teams to resolve onsite issues in real time, drive process improvements from launch feedback, and deliver reliable, scalable POS solutions.
Experience
Work history, roles, and key accomplishments
Launch Team / QA Install Specialist
Shift4
Aug 2025 - Present (5 months)
Led onboarding and launch support for SkyTab POS accounts, managing system setup, menu configuration, training, and go-live readiness while resolving hardware and software blockers to ensure successful launches.
Mentor
Shift4
Aug 2025 - Feb 2026 (6 months)
Designed and delivered structured mentorship programs that increased engagement and retention, led knowledge-sharing initiatives, and created tailored development plans to improve team skills and performance.
POS Software Support
Shift4
Feb 2024 - Aug 2025 (1 year 6 months)
Guided merchants through complex POS issues across phone, email, and chat, achieving strong first-call resolution and maintaining detailed case documentation to improve merchant satisfaction.
Shipping & Receiving Clerk
Allen Distribution
Oct 2022 - Feb 2024 (1 year 4 months)
Coordinated shipments and verified orders to ensure timely, accurate delivery, maintained inventory records, and resolved shipping discrepancies to improve logistics accuracy.
Shipping & Receiving Clerk
Lineage Logistics
Jun 2021 - Aug 2022 (1 year 2 months)
Managed shipment coordination and inventory tracking, collaborated with carriers to optimize delivery schedules, and maintained organized documentation to support logistics operations.
Education
Degrees, certifications, and relevant coursework
Whitehall High School
High School Diploma, General Studies
2016 - 2017
Completed high school diploma at Whitehall High School with coursework relevant to career readiness and technical roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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