Angelica Furlow
@angelicafurlow
Licensed insurance specialist focused on claims support, policy education, and compliant documentation for strong client retention.
United StatesWhat I'm looking for
I’m a licensed insurance specialist and claims-support professional with hands-on experience educating clients, maintaining accurate policy documentation, and supporting day-to-day insurance operations. I build trust through clear communication, tailored guidance, and careful follow-through in CRM systems and records.
Across roles from UnitedHealthcare to GoHealth and partner onboarding support, I’ve handled claims-related inquiries, verified coverage details, and ensured compliance with company guidelines and regulations. I’m comfortable working in high-volume environments while maintaining process adherence, data accuracy, and quality standards.
I’m currently seeking to grow within a claims-focused or insurance operations role, where I can leverage my All-Lines Adjuster License and Xactimate training to strengthen claims workflows and client outcomes. With a background in compliance, documentation, and customer relationship management, I bring a detail-oriented, results-driven approach to every policy and interaction.
Experience
Work history, roles, and key accomplishments
Insurance Specialist
Policy Point
Jan 2026 - Present (5 months)
Educate clients on insurance products, coverage options, and policy details while maintaining strong client relationships. Manage accurate policy documentation and CRM records and ensure compliance with company guidelines and insurance regulations.
Client Integration Specialist
Business Solver
Aug 2025 - Jan 2026 (5 months)
Support onboarding and system setup for insurance partners, TPAs, and vendors by entering and verifying coverage details and intake information. Maintain operational documentation and collaborate to resolve data or setup issues while following HIPAA, CMS, and state compliance procedures.
Licensed Insurance Agent
GoHealth
Aug 2024 - Jul 2025 (11 months)
Educate clients on Medicare plans, coverage options, and enrollments, answering questions related to coverage and claims processes. Maintain accurate policy documentation and records while ensuring adherence to regulatory requirements.
Licensed Insurance Agent
UnitedHealthcare
Aug 2021 - Aug 2024 (3 years)
Assist members with understanding benefits and coverage while handling claims-related inquiries and directing issues appropriately. Maintain detailed and compliant records in a high-volume environment.
Administrative Assistant
Office Of State Representative Jarvis Johnson
Oct 2019 - Jan 2021 (1 year 3 months)
Manage case files and confidential documentation while maintaining accurate records and correspondence. Support daily office operations and constituent communication to ensure timely handling of requests.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Health Information Management
Currently enrolled in Health Information Management (online), expected to complete in December 2027.
Eisenhower High School
High School Diploma
Earned a High School Diploma from Eisenhower High School in Houston, TX.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Angelica?
You can contact Angelica and 90k+ other talented remote workers on Himalayas.
Message AngelicaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
