Jada Johnson

Supported members through chat and limited phone communication to explain plan options and coverage details. Processed enrollments, renewals, and eligibility updates while ensuring compliance with ACA and Medicare regulations.

Performed eligibility checks, policy reviews, and enrollment processing for Medicare members. Explained complex insurance terminology through chat and written communication while maintaining detailed client records.

Entered and updated policyholder data across multiple systems with precision. Processed applications, renewals, endorsements, and policy changes while supporting claims processes.

Managed client records, policy updates, and administrative tasks including scheduling and correspondence. Provided written support via chat and email to explain coverage options.

Completed detailed daily activity logs, incident reports, and documentation. Monitored surveillance systems and verified access credentials.

Pursuing an Associate of Business Administration with coursework in business management, finance, marketing, and organizational behavior.

Earned a high school diploma.